Category: <span>customer-engagement</span>

Category: customer-engagement

accessories / analytics / assortment structure planning / branding & visual communication / brave-words / customer experience / customer service / customer-engagement / disruptive retail / fashion accessories / food & drink / footwear / health & beauty / high street planning / home / impulse retailing / in-store services / internationalisation / jewellery / kids fashion / ladies fashion / leisure & sport / location strategy / luxury / meaning in the retail madness / menswear / multi-category / new retail / omni-channel retailing / packaging / personalisation / Pinterest Gallery / pop-up stores / product suppliers / recycling / renting / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / retail-regeneration / sales promotions & events / social savvy / space management / space planning / store experience / store layout / store operations / store operations audits / store operations compliance / store theatre / store-videos / supply-chains / sustainability / technology & electrical / telling product stories / town centre planning / value retailing / visual merchandising / visual merchandising operations / vm compliance / vm operations / VM Selling Toolkit / VManalytics / website excellence / windows

Discover a ‘Five-Star Christmas: “Meaning in the Retail Madness”

“An excellent read *****” “Valuable reference for anyone in retail *****” “This book is more relevant now than ever! *****” ‘Meaning in the Retail Madness’ explains how touchpoints have replaced channels, how linear supply chains …

branding & visual communication / brave-words / customer experience / customer-engagement / disruptive retail / leisure & sport / location strategy / meaning in the retail madness / new retail / omni-channel retailing / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / social savvy / store experience / store theatre / telling product stories / visual merchandising

Gymshark: Coming down to physical earth with a bump

I am a huge fan and advocate of Gymshark. The story behind the sportswear brand’s origins and its founder, Ben Francis, is inspiring. Everything I have ever read about his values and philosophy on leadership …

branding & visual communication / brave-words / customer experience / customer-engagement / disruptive retail / meaning in the retail madness / recycling / renting / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / sales promotions & events / social savvy / store theatre / telling product stories / visual merchandising

“Circular Storytelling & the Narrative Supply Chain”

“Circular Storytelling & the Narrative Supply Chain”Compelling reading away from the monologues of manufacturers The most cost-effective way to add genuine value to any product is through delivering an original product personality and compelling storyline! …

brave-words / customer-engagement / fashion accessories / internationalisation / leisure & sport / meaning in the retail madness / menswear / personalisation / product suppliers / recycling / renting / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / sustainability

Were the seeds of second-hand, vintage, and fashion rental sewn in ’70s football sub-culture?

Were the seeds of second-hand, vintage, and fashion rental sewn in ’70s football sub-culture?Check out a fascinating BBC article and exhibition in Liverpool The popularity of fashion rental and vintage re-sale is gathering pace, driven …

customer experience / customer service / customer-engagement / disruptive retail / in-store services / meaning in the retail madness / retail / retail businesses / retail management / retail organisations / retail strategy

Exclusive Interview with Tim Radley: Retail People & today’s shopkeeper!

Join Tim Radley, international retail specialist, and founder of VM-Unleashed, as he chats with Louise Lally about the dynamic and evolving world of retail people, from boardrooms to stockrooms. Please click on the image link …

assortment structure planning / customer experience / customer-engagement / disruptive retail / meaning in the retail madness / omni-channel retailing / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / sales promotions & events / space management / space planning / store experience / store layout / store operations / store theatre / telling product stories / visual merchandising / visual merchandising operations / vm compliance / vm operations / VM Selling Toolkit / VManalytics / windows

Exclusive Interview with Tim Radley: Visual merchandising & shop design

Join Tim Radley, international retail specialist, and founder of VM-Unleashed, as he chats with Louise Lally about the future of visual merchandising, and the changing world of physical shop spaces for both large brands and …

assortment structure planning / branding & visual communication / customer experience / customer service / customer-engagement / disruptive retail / meaning in the retail madness / new retail / retail / retail businesses / retail management / retail organisations / retail strategy / store experience / store layout / store operations

Actually, what is a good retail experience?

Actually, what is a good retail experience?Listen to Tim Radley discussing ‘Customer Experiences’ on the Louise Lally podcast Please click the link below to follow the discussion… Retailing with Meaning Ep1 Store Concepts (podbean.com) ‘Experiential …

branding & visual communication / customer experience / customer-engagement / disruptive retail / meaning in the retail madness / new retail / omni-channel retailing / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / store theatre

Exclusive Interview with Tim Radley: Experiential Retailing & Store Concepts

Join Tim Radley, international retail specialist, and founder of VM-Unleashed, as he chats with Louise Lally about the future of physical shop concepts and omni-channel ‘Experiential Retailing!’ Please click on the image link below… In …

customer experience / customer service / customer-engagement / disruptive retail / high street planning / in-store services / location strategy / meaning in the retail madness / new retail / omni-channel retailing / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / retail-regeneration / store experience / store theatre / town centre planning

‘Authenticity, not Experience,’ will be the Saviour of the High Street

Authenticity, not Experience, will be the Saviour of the High StreetListen to Tim Radley discussing ‘Experiential Retailing’ on the Louise Lally podcast Please click the link below to follow the discussion… LinkedIn In the constant, …

accessories / customer-engagement / disruptive retail / fashion accessories / health & beauty / home / ladies fashion / meaning in the retail madness / menswear / multi-category / new retail / packaging / pop-up stores / product suppliers / recycling / retail / retail businesses / retail management / retail organisations / retail strategy / retail-regeneration / store experience / supply-chains / sustainability / telling product stories

‘The Good Store’ – A product of the sustainable community

‘The Good Store’ – A product of the sustainable community For those wishing to buy sustainably the problem of finding genuine brands takes time and commitment. The Good Store is a department store in central …