Category: customer-engagement
Time to ‘realise’ your most valuable assets. Invest in people as the heart of your brand.
How do retailers get better? The art and science of ‘looking inside’ and of ‘looking outside!’
Lush cleaning up with festival-goers as it evolves ‘Customer location planning’
It is simply ‘Common Sense’ for John Lewis to balance ‘Artificial intelligence’ with Retail People.
‘What is the final competitive advantage for retailers?’

Listen to Tim Radley explain…‘What is the final competitive advantage for retailers?’ Key learnings: Appreciate that competitive advantages have been built on incremental operational improvements, but these are short-lived and increasingly rare. Understand that on the saturated, expert, level-playing field-