“A balanced hierarchy leads to a single motivated workforce.”

‘Traditional processes were designed only for a business to work in a linear way.’

The development of lateral process loops ensures that the inputs and outputs of processes are well-informed, correct and coordinated. We need to develop the ‘intelligence input curve’ and the ‘retail input curve.’

Build from solid foundations, which are balanced and stable, yet still allow for movement in the future. Construct retail function resources and processes that work efficiently, with the flexibility to change and evolve in response to commercial opportunities. Ensure that dynamic actions can be taken to improve, enrich and expand the business in new directions.

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You too can have ‘The Perfect Shop’ by this time next year!