IKEA: The value of ‘groundwork’ not ‘deskwork’ . From ‘customer to community experiences!’

IKEA: ‘A lively happening’ coming soon to a place nearby There are many interesting learnings from the opening of the new IKEA shops across the globe, not least the fact that the roll-out is happening at a pace against a back-drop of shop closures, particularly amongst established chains. There is much to digest in the location of the shops, the retail and social environments that IKEA is creating around them,-

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Judging begins for the VMRD Retail Design Awards 2022

It is that exciting time of year again, to begin judging the entrants for the 2022 VMRD Retail Design Awards. From experience as an awards presenter, I know that the ceremony itself is a great spectacle and a place of high excitement and emotion. These awards mean a lot in the retail industry in Asia and beyond. It is quite an accolade. However I have to say that I also-

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What makes a successful physical retail shop? Astute Strategies & Creative Concepts

What makes a successful physical retail shop?: Astute strategies & creative concepts Without doubt the first-hand customer experience is the essential interaction that makes a physical retail shop a commercial and brand success. But as with the proverbial iceberg, there are a multitude of strategies and operational activities that go towards delivering that first-hand experience, and into making any shop, a success. And now that physical shops exist in a-

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“Working with the Cottage Customer“ – Re-commerce & the Circular Economy

Tim Radley:“Re-commerce & the Circular Economy”The World Consumer Goods & Retail Forum 2022 23rd – 24th June 2022Amsterdam, Netherlands The re-commerce model, also known as the circular economy, has become an important strategy for many retail verticals, especially as physical retail continues to lose its footing. But it’s not without its challenges.In this session, Tim Radley will explore how the disruptors are seeing success and the common pitfalls to avoid-

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“Encouraging Lifecycles with the Customer” – Re-commerce & the Circular Economy

Tim Radley:“Re-commerce & the Circular Economy”World Consumer Goods & Retail Forum 2022 23rd – 24th June 2022Amsterdam, Netherlands The re-commerce model, also known as the circular economy, has become an important strategy for many retail verticals, especially as physical retail continues to lose its footing. But it’s not without its challenges.In this session, Tim Radley will explore how the disruptors are seeing success and the common pitfalls to avoid Lifecycles-

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Tim Radley: Speaking about “Re-commerce & the Circular Economy” at the World Retail Forum 2022

Tim Radley: Speaking about “Re-commerce & the Circular Economy” at the World Consumer Goods & Retail Forum 2022 17th – 18th March 2022Amsterdam, Netherlands The re-commerce model, also known as the circular economy, has become an important strategy for many retail verticals, especially as physical retail continues to lose its footing. But it’s not without its challenges. In this session, Tim Radley will explore how the disruptors are seeing success-

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Remake – circularity for the beauty & indulgence of fabric

Remake – circularity for the beauty of fabric Let me introduce Remake to all you fashion followers. This brand lacks nothing in innovation and creativity but has an extraordinary backstory. Remake STHLM started in 2002. It designs and produces fashion that is sustainable for both people and the environment. The materials they use come from gifts donated to the Stockholm City Mission. All of the creations are one-off. They are-

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The 6 Best Retail Strategies for 2022: No.6 Retail People Strategies

People: The shopkeepers of today Select any retail business, and you are most likely to discover a culture of colleague collaboration, trust and respect. However, retail has a chequered history of human resource management and interpersonal approaches, to say the least. Even in the best run businesses today there is still plenty of scope for further innovation and disruption to the traditional personnel models. Overall, there is a growing appreciation-

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The 6 Best Retail Strategies for 2022: No.4 Physical Shop Strategies

Physical shops: Places in our hearts & minds COVID was supposed to be the death knoll for physical shops. It was of course immensely damaging and resulted in many shops closing and businesses folding. Customers naturally migrated to digital channels, some permanently and others temporarily. Despite the whole channel being closed, the physical shop, in its best incarnations has already continued to bounce back. Despite everything, it is still the-

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The 6 Best Retail Strategies for 2022: No.1 Touchpoint & Location Strategies

Touchpoints: ‘Taking it to the customer’ The relationship is shifting from distinctive channels to a continuously changing number of touchpoints. These touchpoints cut across digital and physical channels. They are used by the customer as they please, often with little predictability. Speaking of channels is irrelevant. It is one brand delivering retail services to a transient customer. The touchpoints are used by the customer in two fundamental ways. For inspiration-

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