Consultancy projects

Tim Radley
Retail consultancy projects

I’ve delivered consultancy projects for both established businesses and retail start-ups for 25 years. The projects I deliver make retailers more commercially profitable, and more efficient, more ethical & sustainable. My projects are varied. They often revitalise the brand proposition, refresh the product assortment, reimagine the inventory & supply chains. They invariably deliver distinct and engaging customer experiences, inspirational physical shops & pop-ups, immersive e-commerce, social and digital retailing. The scale of the projects also varies. From facilitating large company-wide initiatives, to delivering strategic impact activities. At the heart of all my consultancy projects is to make client organisations, teams, and individual executives into ‘better retailers.’ To leave an internal legacy within the business.

I have been blessed with some amazing clients, some great retailers…

Primark, Walgreens, Ferrari, Adidas, AllSaints, Luxottica, Ray-Ban, Nespresso, Bata, Halfords, Carrefour, Max&Co, Camper, Jack Jones…Marks & Spencer, Boots, Cortefiel, Springfield, Sainsbury, Continente, Sonae, Zippy, Otto Versand, BonPrix, World Duty Free, Sprinter, La Caixa, National Geographic…Real Madrid, KappAhl, Flex, Latteria Soresina, Gruppo Vestebene, Alessi, Eroski, Gruppo Coin, OVS, Carrera, Aena, Heatons, Bally, Portaventura, Sony…Human Milk, Clarks, Benetton, Imaginarium, Dublin City Council, Porcelanosa, Northumbria University, Bialetti, Max Mara Group, and Baltika.

You can find detailed case studies on the ‘My clients’ page

How do I work with your business?

My consultancy projects are always highly collaborative. It is the combination of myself and the internal client team that defines the issues, identifies the opportunities, devises the solutions, and develops the project deliverables.

My solutions are cost-effective, require few external resources, incur small consultancy fees, but leave a lasting legacy of new skills and understanding within the client team.

  • We ask the important & sometimes difficult questions about processes, operations and resources.
  • We scrutinise the brand philosophy, culture, aims, and responsibilities.
  • We analyse the relevant performance KPIs.
  • We benchmark everything about the client with their competitors, and their markets.
  • We identify opportunities.
  • We introduce best practice from many sectors.
  • We introduce ‘new’ retail thinking.
  • We work together, we develop & deliver.
  • We improve the financial performance, and the human experience KPIs

What do you need to improve?

Retail is such a complex industry. And as every day passes by, it just gets more complicated.

The first step is to always understand your situation, your market & your opportunities, and then to identify what actually needs to be improved within your business to realise those opportunities.

So, what do you need to improve?

Listen to Tim Radley explain the importance of identifying and delivering a decisive competitive advantage, in order to survive and succeed commercially in our already saturated markets.

Every consultancy project is created and developed for each client’s specific needs and requests.

The scope, timing, resources and process is agreed after an initial discussion process.

To have that first discussion, email me at

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