IKEA: The value of ‘groundwork’ not ‘deskwork’ . From ‘customer to community experiences!’

IKEA: ‘A lively happening’ coming soon to a place nearby There are many interesting learnings from the opening of the new IKEA shops across the globe, not least the fact that the roll-out is happening at a pace against a back-drop of shop closures, particularly amongst established chains. There is much to digest in the location of the shops, the retail and social environments that IKEA is creating around them,-

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“The Little Loop’ and the Dragon’s/Dinosaur’s Den Dilemma”

“The Little Loop’ and the Dragon’s/Dinosaur’s Den Dilemma” What an amazing episode of the BBC’s Dragon’s Den which saw a children’s clothing rental start-up split the opinions and sentiments of the five resident dragons straight down the middle. Charlotte Morley, founder and ceo of shared children’s wardrobe, The Little Loop, entered the Den and came away with investments from two Dragons and twice the amount she had pitched for. This has-

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What makes a successful physical retail shop? Astute Strategies & Creative Concepts

What makes a successful physical retail shop?: Astute strategies & creative concepts Without doubt the first-hand customer experience is the essential interaction that makes a physical retail shop a commercial and brand success. But as with the proverbial iceberg, there are a multitude of strategies and operational activities that go towards delivering that first-hand experience, and into making any shop, a success. And now that physical shops exist in a-

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“Working with the Cottage Customer“ – Re-commerce & the Circular Economy

Tim Radley:“Re-commerce & the Circular Economy”The World Consumer Goods & Retail Forum 2022 23rd – 24th June 2022Amsterdam, Netherlands The re-commerce model, also known as the circular economy, has become an important strategy for many retail verticals, especially as physical retail continues to lose its footing. But it’s not without its challenges.In this session, Tim Radley will explore how the disruptors are seeing success and the common pitfalls to avoid-

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The 6 Best Retail Strategies for 2022: No.6 Retail People Strategies

People: The shopkeepers of today Select any retail business, and you are most likely to discover a culture of colleague collaboration, trust and respect. However, retail has a chequered history of human resource management and interpersonal approaches, to say the least. Even in the best run businesses today there is still plenty of scope for further innovation and disruption to the traditional personnel models. Overall, there is a growing appreciation-

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The 6 Best Retail Strategies for 2022: No.4 Physical Shop Strategies

Physical shops: Places in our hearts & minds COVID was supposed to be the death knoll for physical shops. It was of course immensely damaging and resulted in many shops closing and businesses folding. Customers naturally migrated to digital channels, some permanently and others temporarily. Despite the whole channel being closed, the physical shop, in its best incarnations has already continued to bounce back. Despite everything, it is still the-

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Made.com: fabricating a new approach to furniture

Made.com: fabricating a new approach to furniture Made.com was founded in 2010, as an online retail enterprise. As a product of recent times, it exhibits the same entrepreneurial culture, a desire to innovate, and an appetite to disrupt the traditional way of doing things in its own sector, as other digital-first businesses. Imagine a furniture concept that throws out the baggage of the traditional ways and re-invents the whole process-

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Apple: a business designed on simplicity

Apple: a business designed on simplicity The best advice I ever received in Design College? Keep things as simple as possible. The temptation always when seeking beauty through design is to add more ‘beautiful’ elements to it. In fact, the way to design beauty is to be brave enough to remove as much as you dare to reveal the absolute beauty of simplicity. I’m sure that Apple needs no more-

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Online retailing is becoming ‘expert in ‘selling’ but forgetting ‘how to give’

Online retailing is becoming ‘expert in ‘selling’ but forgetting ‘how to give’ I am sure I am not the only one to have been disappointed and disgusted at the condition of some products that arrive on my doorstep, from online retailers. My latest experience was the receipt of some ladies coats from one of the largest online fashion specialists. A business whose strategy I have up until now admired. The-

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Bloom & Wild: Delivering a fragrant revolution

Bloom & Wild: Delivering a fragrant revolution I’d recommend that we all spoil ourselves with flowers. Not, for the hell of it, and not any flowers. Just those delivered by Bloom & Wild. Their story is not about flowers, no matter how beautiful they are, but about disrupting a market where with one decisive initiative they transformed the sector. From that point they have blazed a trail of disruption through the-

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