Category: customer experience
Lush cleaning up with festival-goers as it evolves ‘Customer location planning’
A Soliloquy to Visual Merchandisers and the beauty they bring to today’s ‘Shops of the Future!’
It is simply ‘Common Sense’ for John Lewis to balance ‘Artificial intelligence’ with Retail People.
Marks & Spencer looking good, by making ‘Less look commercially attractive!’
‘What is the final competitive advantage for retailers?’

Listen to Tim Radley explain…‘What is the final competitive advantage for retailers?’ Key learnings: Appreciate that competitive advantages have been built on incremental operational improvements, but these are short-lived and increasingly rare. Understand that on the saturated, expert, level-playing field-