If galvanising your workforce is your main objective as a retail leader, then consider this checklist…

The road to achieving a fully-functional modern retail business with an empowered workforce is not an easy one to take, or a simple one to execute. Success comes through addressing a wide variety of issues and activities. Encouragement and empathy are a good start but they will only ease the journey, not get you to the desired destination. This requires collaboration & integration throughout the business. To make the most-

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Delivering successful sustainable retail: Bringing ‘Meaning to the Retail Madness’

Retail is balancing on an unprecedented tightrope of change. Between the precipice of exploitative disaster, and the leap to sustainability and a commercially viable circular future. Where do you begin as a sustainable retailer? Opportunities are emerging for businesses of all sizes, scenarios and origins, to engage with the growing customer sentiment for products made and sold in sustainable ways. The direction is not going to change. The speed of-

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Should ‘recyclable trump recycled’ in the product design & buying lottery?

Should ‘recyclable trump recycled’ in the product design & buying lottery? Surely, as customers we must educate ourselves, and teach the businesses that make our ‘stuff’ that truly and literally ‘enough is enough’ It is correct to prioritise ‘keeping product out of landfill’ This is most important. That is why the evolution of resell, remaking, repairing, reinventing and renting is so important. The more existing products that can remain in-

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Empowering & Organising Retail People: Bringing ‘Meaning to the Retail Madness’

Retail has a chequered history of human resource management, to say the least. Sadly, some of us will still remember the aggressive cultures that used to pervade the offices of some our biggest retail businesses. Even recently, I have experienced the painful charting of an executive hierarchy, stating with precision who is more important than who. The damage that such behaviour and activities cause to the culture within a business-

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Don’t you think that beautiful shop experiences always come from the people who work there?

Don’t you think that genuine, beautiful shop experiences always come from the people who work in the shop? In other words, the most important thing in retail is people. I have always loved shop design. There is something magical in the creative impact from colour,  materials, lighting, and textures. I admire it to this day, the way that true experts in shop design bring these elements together. I have also-

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Is there another Zara? Or is it running out of ‘fast-fashion time?’

Zara is extraordinarily successful. But will it become a victim of its own success, so long as sustainability remains a victim of Zara. Zara has become the most amazingly successful fashion retailer ever. It perpetually fills its stores with new and exciting styles, that customers across the world constantly fall in love with. To achieve this, it has been incredibly clever and innovative. It has led the way in the-

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Not sure if you enjoy being sustainable? You need to get into the world of Loanhood.

In the meantime… Renting, recycling and the circular supply chain is featured in the new book – ‘Meaning in the Retail Madness – How to be an Essential Retailer’ If you’d like to read my book for many more retailer insights and best practice. And to here my thoughts on retail’s future, then that’s an excellent idea. I hope that the sections on how to flourish in the ‘The life-

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TK Maxx, making every customer’s visit into their luckiest day!

TK Maxx, making every customer’s visit into their luckiest day! The best brands make extraordinary things very simple. And the clever use of visual merchandising does not need to be complex or sophisticated to define a brand and create unique experiences. I’ve been involved recently in the research for the Channel 5 documentary about TK Maxx. The interview with one of the producers made me distill why the shopping experience-

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Just Eat, does ‘reading between the lines’ ruin your appetite?

Just Eat, does ‘reading between the lines’ ruin your appetite? With brands communicating such a ‘plethora’ of data and performance statistics, it seems transparency is not only an issue with sustainability, but with performance itself. Whilst it cannot be argued that Just Eat is narrowing its losses, marginally increasing its revenue, and increasing its sales in its UK & Irish markets, there are some concerning trends when it comes to-

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Is ‘Rental’ becoming the new ‘Must-have proposition’ for retailers struggling with customer loyalty, falling sales volumes and profits?

Is ‘Rental’ becoming the new ‘Must-have proposition’ for retailers struggling with customer loyalty, falling sales volumes and profits? What has been until recently a niche offering, largely restricted to luxury goods, and offered by specialist rental businesses, is now being adopted across different categories. It is certainly a growing trend, and what is most interesting is that traditional retailers are now looking more to offer rental in parallel to selling.-

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