Category: <span>customer experience</span>

Category: customer experience

branding & visual communication / brave-words / customer experience / customer service / customer-engagement / food & drink / high street planning / location strategy / meaning in the retail madness / personalisation / retail / retail brand heritage / retail businesses / retail management / retail strategy / retail-regeneration / store experience / store theatre / telling product stories / town centre planning

Why Independent Retailers should naturally make the best social media influencers!

Have you ever wondered why shopping on a good local high street takes so long? Well, there may be negatives such as finding somewhere to park, particularly if its popular, but once in situ it …

branding & visual communication / customer experience / customer service / high street planning / location strategy / meaning in the retail madness / new retail / omni-channel retailing / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / retail-regeneration / store experience / store theatre / town centre planning

Retail winners in 2023 will combine ’New Thinking & Processes’ with ‘Old Values & Channels.’

Retail winners in 2023 will combine ’New Thinking & Processes’ with ‘Old Values & Channels.’ My own Top 5 predictions for the year ahead… 1. The ‘Pureplay bubble’ will continue to burst. 2. Physical retail, …

assortment structure planning / customer experience / customer service / customer-engagement / disruptive retail / food & drink / health & beauty / meaning in the retail madness / new retail / packaging / product suppliers / retail brand heritage / retail businesses / retail management / retail organisations / space planning / store experience / store operations / supply-chains / sustainability / telling product stories

How ‘Passion Supply Chains’ enable Local Independent Retailers to compete commercially and win!

I’m often asked how small independent retailers can compete against the scale efficiencies and operational expertise of larger chains. There are in fact, many ways, but always my first answer is about being authentic, about …

assortment structure planning / branding & visual communication / customer experience / customer service / customer-engagement / disruptive retail / high street planning / location strategy / meaning in the retail madness / new retail / omni-channel retailing / personalisation / retail / retail businesses / retail management / retail organisations / retail strategy / retail-regeneration / sales promotions & events / social savvy / store experience / store operations / store theatre / town centre planning / value retailing / website excellence

In 2023, Keep your ‘Retail Feet’ firmly on the Ground. Physical is back with a vengeance!

It’s the time of year when the Christmas period sales results come in, and the assessment of winners and loses takes place. It is an interesting challenge this year as we are comparing 2022 to …

branding & visual communication / customer experience / disruptive retail / fashion accessories / footwear / kids fashion / ladies fashion / luxury / meaning in the retail madness / menswear / new retail / omni-channel retailing / pop-up stores / product suppliers / recycling / renting / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / store experience / store theatre / sustainability / telling product stories

What can ‘we hardened retail professionals’ learn from the students at the London College of Fashion?

My collaborative project with the London College of Fashion has come to an end, for this year at least. Sad to say goodbye for now, but what an amazing and rewarding experience for everyone. The …

assortment structure planning / customer experience / customer service / disruptive retail / in-store services / meaning in the retail madness / new retail / omni-channel retailing / product suppliers / recycling / renting / retail / retail businesses / retail management / retail organisations / retail strategy / sales promotions & events / space management / space planning / supply-chains / sustainability

Is 2023 the year when being a “Worthy Retailer” is no longer enough?

There are many examples, from politics to business, where those who were at the forefront of driving change failed to benefit from the arrival of those changes. New retailers, born from the ambition to create …

assortment structure planning / customer experience / customer service / fashion accessories / footwear / home / in-store services / kids fashion / ladies fashion / meaning in the retail madness / menswear / multi-category / omni-channel retailing / packaging / retail / retail businesses / retail management / retail organisations / retail strategy / store operations / supply-chains

Discussing ‘Experiential Retailing’: Next – ‘The Smooth Operator’

Listen to myself, Tim Radley, on the Louise Lally podcast, discussing the much vaunted but little understood concept of ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) …

assortment structure planning / branding & visual communication / customer experience / customer service / customer-engagement / disruptive retail / food & drink / impulse retailing / in-store services / meaning in the retail madness / new retail / omni-channel retailing / packaging / personalisation / product suppliers / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / sales promotions & events / social savvy / store experience / store operations / store theatre / supply-chains / sustainability / telling product stories / visual merchandising

Discussing ‘Experiential Retailing’: Hotel Chocolat – ‘Vertically Integrated Indulgence’

Listen to myself, Tim Radley, on the Louise Lally podcast, discussing the much vaunted but little understood concept of ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) …

branding & visual communication / brave-words / customer experience / customer service / customer-engagement / disruptive retail / food & drink / impulse retailing / in-store services / meaning in the retail madness / new retail / packaging / personalisation / retail / retail brand heritage / retail businesses / retail strategy / store experience / store theatre / visual merchandising

Discussing ‘Experiential Retailing’: Dark Sugars – ‘Drama & theatre in Chocolate’

Listen to myself, Tim Radley, on the Louise Lally podcast, discussing the much vaunted but little understood concept of ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) …

branding & visual communication / customer experience / customer service / customer-engagement / disruptive retail / health & beauty / impulse retailing / in-store services / meaning in the retail madness / new retail / omni-channel retailing / packaging / personalisation / retail / retail brand heritage / retail businesses / retail management / retail organisations / retail strategy / store experience / store theatre / sustainability

Discussing ‘Experiential Retailing’: Lush – ‘Nurturing Shiny Happy People’

Listen to myself, Tim Radley, on the Louise Lally podcast, discussing the future of physical shop concepts and omni-channel ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) …