It was my great pleasure to be the guest of Health Stores Ireland, at their “Putting Our Best Foot Forward” gathering, in Shannon last weekend. The health store sector is perfectly placed to grow and …
Disruptive pureplay retailers have brought about an essential change to traditional business structures and processes. Well, ones that have watched and have quickly learned themselves. Best practice retail businesses now put the customer and customer …
Have you ever wondered why shopping on a good local high street takes so long? Well, there may be negatives such as finding somewhere to park, particularly if its popular, but once in situ it …
Retail winners in 2023 will combine ’New Thinking & Processes’ with ‘Old Values & Channels.’ My own Top 5 predictions for the year ahead… 1. The ‘Pureplay bubble’ will continue to burst. 2. Physical retail, …
I’m often asked how small independent retailers can compete against the scale efficiencies and operational expertise of larger chains. There are in fact, many ways, but always my first answer is about being authentic, about …
It’s the time of year when the Christmas period sales results come in, and the assessment of winners and loses takes place. It is an interesting challenge this year as we are comparing 2022 to …
My collaborative project with the London College of Fashion has come to an end, for this year at least. Sad to say goodbye for now, but what an amazing and rewarding experience for everyone. The …
In the annual debate about the best use of retail technology budgets, heads are often turned by the ‘sexier’, and highly visible software solutions that enhance the visual interface and the customer experience. The rise …
There are many examples, from politics to business, where those who were at the forefront of driving change failed to benefit from the arrival of those changes. New retailers, born from the ambition to create …
I would simply like to say ‘Thank you’ to everyone who has connected, reacted and engaged with me, during 2022. Retail more than ever is about ‘Communities!’ Communities of like minded-people, and some with differing …
