Category: retail
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The 6 Best Retail Strategies for 2022: No.6 Retail People Strategies
in customer experience, customer service, customer-engagement, disruptive retail, impulse retailing, in-store services, luxury, meaning in the retail madness, new retail, personalisation, renting, retail, retail businesses, retail management, retail organisations, retail strategy, store experience, store operations, store operations audits, store operations compliance, store theatre, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling ToolkitPeople: The shopkeepers of today Select any retail business, and you are most likely to discover a culture of colleague collaboration, trust and respect. However, retail has a chequered history of human resource management and interpersonal approaches, to say the least. Even in the best run businesses today there is still plenty of scope for…
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The 6 Best Retail Strategies for 2022: No.1 Touchpoint & Location Strategies
Touchpoints: ‘Taking it to the customer’ The relationship is shifting from distinctive channels to a continuously changing number of touchpoints. These touchpoints cut across digital and physical channels. They are used by the customer as they please, often with little predictability. Speaking of channels is irrelevant. It is one brand delivering retail services to a…
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Building the Retail Organisation of 2022: The Retail Business Funnel
A Complex ‘House of Cards’ ‘The journey to being a modern retail organisation’ will take us on a path through brand propositions, organisational structures, process flows, functional teams, support teams, innovations teams, and external collaborators, all bound together within a dynamic business model which is digital-first. We need to bring together the stability of the…
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