Category: store operations
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Actually, what is a good retail experience?
in assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, meaning in the retail madness, new retail, retail, retail businesses, retail management, retail organisations, retail strategy, store experience, store layout, store operationsActually, what is a good retail experience?Listen to Tim Radley discussing ‘Customer Experiences’ on the Louise Lally podcast Please click the link below to follow the discussion… Retailing with Meaning Ep1 Store Concepts (podbean.com) ‘Experiential retailing’ is a term most often used to express extreme physical shop theatre, music, lights, bells & whistles. It has…
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Can the ‘cost of living’ educate us on the ‘price of owning?’
in customer-engagement, disruptive retail, food & drink, ladies fashion, meaning in the retail madness, menswear, new retail, packaging, product suppliers, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, store operations, supply-chains, sustainabilityThe ‘cost of living’ crisis affecting all of us, is an opportunity to educate everyone on the wider sustainable issues around the things we buy and own. There are of course so many powerful and compelling reasons why we should think more deeply about the repercussions of what we buy. The environment, climate change and…
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Why disruptive retail models must still implement good old-fashioned inventory management?
Why disruptive retail models must still implement good old-fashioned inventory management? The worlds of sustainability and the circular supply chain are clashing headlong with traditional retail principles and processes. This new wave of businesses specialise in, and operate, a variety of models across renting and re-selling. Some of these models still rely on a controlled…
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If galvanising your workforce is your main objective as a retail leader, then consider this checklist…
The road to achieving a fully-functional modern retail business with an empowered workforce is not an easy one to take, or a simple one to execute. Success comes through addressing a wide variety of issues and activities. Encouragement and empathy are a good start but they will only ease the journey, not get you to…
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Community Tesco: ‘Chatting up’ the locals
It’s not that I have ever had any bad experiences with Tesco, but I’ve never really connected with them as a brand either. I told them as much when I met them a while ago to discuss opportunities for their Tesco Express shops. Despite having the premise of being ‘local’ there really was nothing much…
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