Category: omni-channel retailing
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How do retailers get better? The art and science of ‘looking inside’ and of ‘looking outside!’
in analytics, assortment structure planning, customer-engagement, in-store services, meaning in the retail madness, omni-channel retailing, packaging, retail, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, store layout, store operations, supply-chains, VManalyticsWhen we look at what we do, as commercially viable and successful retailers, there is no great mystery. The functions that we must address largely span developing a product assortment, building a supply chain, developing shops, e-commerce, and routes to market, manning everything from head office to stores with competent and loyal employees, and then…
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Lush cleaning up with festival-goers as it evolves ‘Customer location planning’
in accessories, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, ethical retailing, health & beauty, high street planning, location strategy, meaning in the retail madness, new retail, omni-channel retailing, pop-up stores, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, shop of the future, store experience, store theatreBeauty brand Lush has recently been in the news with its pop-up shops & shampoo parlours at some of the UK’s largest music festivals, notably WOMAD & Bluedot. Never a brand to stand still, this is an innovative move that is based around some very sensible strategies, and a realisation that being a successful retailer…
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Marks & Spencer looking good, by making ‘Less look commercially attractive!’
in assortment structure planning, customer experience, fashion accessories, food & drink, high street planning, home, kids fashion, ladies fashion, location strategy, meaning in the retail madness, multi-category, omni-channel retailing, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, shop of the future, space management, space planning, store experience, store layout, store theatre, town centre planningMarks & Spencer continues to impress with its sales figures and market share across fashion and home, as well as the more predictable food category. And whilst few would argue that they have the most exciting shops on the high street, the ambitious and highly successful store regeneration program is already reaping rewards, and putting…
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In today’s ‘Shop of the Future’ do you spread visual merchandising more thinly or indulge in its richness?
in branding & visual communication, brave-words, customer experience, customer service, customer-engagement, disruptive retail, fashion accessories, fast fashion, ladies fashion, meaning in the retail madness, menswear, new retail, omni-channel retailing, retail, retail businesses, retail management, retail organisations, shop of the future, space management, space planning, store experience, store layout, technology & electrical, visual merchandising, visual merchandising operations, vm operations, windowsVisual Merchandising, like any other function within a retail business is having to adapt in response to the paradigm shifts that are occurring in the industry. Those changes are becoming a revolution, not an evolution. What began with globalised supply chains, fast fashion, the advent of ecommerce, pureplay retail, has accelerated into social and rich…
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The Age of the Retail Creatives is upon us. “12 questions that will shape your visual merchandising career!”
in branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, fast fashion, ladies fashion, luxury, meaning in the retail madness, menswear, new retail, omni-channel retailing, personalisation, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, space management, space planning, store experience, store layout, store operations, store theatre, telling product stories, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling Toolkit, windowsIt will be my great pleasure to speak at the International Display Conference this week. The 2-day event in Dublin, promises to bring together some of the brightest lights in the visual merchandising industry from all corners of the world. My subject?“12 questions that will shape your visual merchandising career!” I have been presenting on…
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“Meet your wardrobe of 2028!” – It has more Second-hand than Fast-fashion
in accessories, analytics, assortment structure planning, brave-words, disruptive retail, ethical retailing, fashion accessories, fast fashion, footwear, internationalisation, ladies fashion, leisure & sport, meaning in the retail madness, menswear, multi-category, new retail, omni-channel retailing, product suppliers, pureplay, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, supply-chains, sustainability, value retailing“Meet your wardrobe of 2028!” – It has more Second-hand than Fast-fashion I love this chart! It was produced using Globaldata research and is now 5 years old. It predicts what types of retailer our fashion wardrobe will be bought from in 5 years-time, in 2028. What an appropriate time to revisit it, mid-way through…
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Ben Francis, Gymshark and why ‘The physical world is a great place to do business!’
Gymshark – ‘The physical world is a great place to do business!’ As you may know, I am a great advocate of Gymshark and its founder Ben Francis. For those of you who are not familiar with either, Gymshark is now one of the leading gym wear brands in the world valued at over $1…
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Retailers walking ‘the Tight rope of Trust’ in their quest for customer loyalty.
Retailers walking ‘the Tight rope of Trust’ in their quest for customer loyalty. Interesting to hear that Frasers, which has evolved out of the Sports Direct brand, is planning to launch a loyalty club and subscription. It hopes to emulate the likes of Amazon Prime. Amazon has an enviable stable of content and benefits that…
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The ‘Biggest Threat’ to the High Street is to try to keep it the same!
in disruptive retail, food & drink, high street planning, leisure & sport, meaning in the retail madness, new retail, omni-channel retailing, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, town centre planningThe ‘Biggest Threat’ to the High Street is to try to keep it the same! I am often asked, ‘What are the biggest threats to the High Street?’ I am asked by multiples who are trying to work out whether their current and future strategy and investment in town centres is correct, and by new…
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Why not “Wipe the Slate Green” when it comes to retail business rates reform?
Why not “Wipe the Slate Green” when it comes to retail business rates reform? It is common consensus that the UK retail business rates system is broken. It is unfair and inappropriate for this omnichannel world. However much of the dialogue on reform has revolved around the ‘battle between channels.’ Does it not seem equally…
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