Category: brave-words
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Celebrating the healthcare sector. From ‘Good People’ into ‘Great Retailers’
in brave-words, customer experience, customer service, customer-engagement, disruptive retail, ethical retailing, food & drink, health & beauty, meaning in the retail madness, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, sustainabilityThe healthcare sector is indeed perfectly, and tantalisingly, positioned to satisfy the growing customer desire for products that improve physical and mental wellbeing, as well as bringing ‘meaning and integrity’ into the retail experience itself. So, it is my pleasure to be collaborating with Target Publishing Ltd on a regular new column for Health Food Business that…
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“Meet your wardrobe of 2028!” – It has more Second-hand than Fast-fashion
in accessories, analytics, assortment structure planning, brave-words, disruptive retail, ethical retailing, fashion accessories, fast fashion, footwear, internationalisation, ladies fashion, leisure & sport, meaning in the retail madness, menswear, multi-category, new retail, omni-channel retailing, product suppliers, pureplay, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, supply-chains, sustainability, value retailing“Meet your wardrobe of 2028!” – It has more Second-hand than Fast-fashion I love this chart! It was produced using Globaldata research and is now 5 years old. It predicts what types of retailer our fashion wardrobe will be bought from in 5 years-time, in 2028. What an appropriate time to revisit it, mid-way through…
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Ben Francis, Gymshark and why ‘The physical world is a great place to do business!’
Gymshark – ‘The physical world is a great place to do business!’ As you may know, I am a great advocate of Gymshark and its founder Ben Francis. For those of you who are not familiar with either, Gymshark is now one of the leading gym wear brands in the world valued at over $1…
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Time for consumer brands to find their ‘Meaning in the Retail Madness.’
Time for consumer retail brands to find their ‘Meaning in the Retail Madness.’ It would be fair to say that the retail industry has lost its way over recent years. In my own work, I have become increasingly disillusioned with the strategies and operational practices of businesses that have grown to ‘love volumes over value’…
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The ‘Passion Supply Chain’ delivering customer engagement and commercial success.
in branding & visual communication, brave-words, customer experience, customer service, customer-engagement, meaning in the retail madness, personalisation, product suppliers, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, store theatre, supply-chains, telling product storiesThe fundamental purpose of any retailer is to bring together a physical customer and a physical product, irrespective of whether the sale is made in a physical shop or online. A successful supply chain is therefore a pre-requisite for any retail business. However, managing the ‘beast’ of the supply chain to ensure customers and their…
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eBay: First to sell the new story of second-hand
in accessories, branding & visual communication, brave-words, customer experience, disruptive retail, fashion accessories, ladies fashion, luxury, meaning in the retail madness, omni-channel retailing, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, social savvy, store experience, store theatre, supply-chains, sustainabilityOnce again, I find myself agreeing with Murray Lambell, UK general manager at eBay. Not only with his words and insights, but with the actions that eBay are taking towards operating and flourishing in a better and more sustainable retail future. Last year eBay promoted only re-sell products for Black Friday, opened a Luxury Exchange to verify…
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Charity Super.Mkt: ‘Cometh the hour, cometh the people!’
in brave-words, customer experience, disruptive retail, high street planning, ladies fashion, location strategy, meaning in the retail madness, new retail, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sales promotions & events, supply-chains, sustainability, town centre planningFollowers of sustainable fashion cannot have avoided the opening of the first multi-charity department store, at the Brent Cross shopping centre, in North London. Ten charities are represented in the store, including Age UK, Cancer Research, Shelter and Traid. It has opened to much fanfare in a former TopShop unit and is not just remarkable…
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Why Independent Retailers should naturally make the best social media influencers!
in branding & visual communication, brave-words, customer experience, customer service, customer-engagement, food & drink, high street planning, location strategy, meaning in the retail madness, personalisation, retail, retail brand heritage, retail businesses, retail management, retail strategy, retail-regeneration, store experience, store theatre, telling product stories, town centre planningHave you ever wondered why shopping on a good local high street takes so long? Well, there may be negatives such as finding somewhere to park, particularly if its popular, but once in situ it is largely down to becoming immersed in the whole shopping experience. You discover new and unusual products that require further…
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Is eBay and its ‘Luxury Exchange’ the new face of sustainable ownership?
in accessories, branding & visual communication, brave-words, customer service, disruptive retail, fashion accessories, footwear, in-store services, jewellery, ladies fashion, leisure & sport, location strategy, luxury, meaning in the retail madness, new retail, omni-channel retailing, personalisation, pop-up stores, recycling, renting, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, social savvy, supply-chains, sustainability, website excellence, windowsIs eBay and its ‘Luxury Exchange’ the new face of sustainable ownership? The recent initiative from eBay only to promote re-sell products for Black Friday has re-established the brand as a genuine and very significant player in the world of sustainable retailing. A market that is set to grow rapidly as a hybrid of reselling,…
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Is eBay the Sustainability Hero of Black Friday?
in assortment structure planning, brave-words, disruptive retail, meaning in the retail madness, multi-category, new retail, product suppliers, recycling, retail, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, social savvy, supply-chains, sustainabilityIn case this sounds far-fetched we should remember that eBay began life as the online equivalent of a glorified car-boot sale. We all spent time selecting our target products, planning our bid strategies, and we passed some enjoyable and exciting times counting down the auction clock and firing in our last-minute offers. Before sustainable retailing became a…
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