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The ‘ZtoA’ of Retail Disruption blog

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Search the largest retail specific blog on the web with an archive of over 650 posts.

Discover retail thought leadership, new concepts & retail innovation, best practice insights on retail strategy, customer experience, merchandising operations, latest trends on rental, re-sell, upsell and every corner of circularity.


Welcome to our headlines & highlights

  • Beware…’Traditional retailers are ‘losing face’ with the customer.’

    Beware…’Traditional retailers are ‘losing face’ with the customer.’

    Extracts from Tim Radley’s 5-star book… ‘Meaning in the Retail Madness’ How to become an Essential Retailer. The single physical channel was relatively easy for retailers to control. At the very least they knew where, and roughly when, they were going to ‘come into contact’ with the customer. And they knew it was on their patch. […]

    Read more…

    May 9, 2025
    in customer experience, customer service, customer-engagement, disruptive retail, home delivery, logistics and distribution, meaning in the retail madness, omni-channel retailing, rapid delivery, retail businesses, retail management, retail organisations, retail strategy, Retail technology


Stay in touch with our…

’52 Steps to the Perfect Shop!’
weekly newsletter

For everyone looking to improve their physical shops,
or even thinking of opening their first pop-up or permanent shop,
we have written the ’52 Steps to the Perfect Shop!’ weekly newsletter, delivered direct to your inbox.

You too can have ‘The Perfect Shop’ by this time next year!

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  • Discover…’The new landscape for retail business communities.’

    Discover…’The new landscape for retail business communities.’

    Extracts from Tim Radley’s 5-star book… ‘Meaning in the Retail Madness’ How to become an Essential Retailer. If we were retail tourists, planning a ‘grand tour’ of a best practice retail organization, then the itinerary we would plan today would be very different from the schedule we would have travelled even ten years ago. In […]

    Read more…

    May 9, 2025
    in assortment structure planning, disruptive retail, location strategy, new retail, omni-channel retailing, product development, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store operations


  • Ensure…’Retail relationships are not just technology.’

    Ensure…’Retail relationships are not just technology.’

    Extracts from Tim Radley’s 5-star book… ‘Meaning in the Retail Madness’ How to become an Essential Retailer. In the digital-first world, it is easy to get lost in the truly incredible capabilities and applications of technology. It is easy to think that technology holds the answers to everything. It certainly holds the answer to the […]

    Read more…

    in AI, customer experience, customer service, customer-engagement, disruptive retail, in-store services, meaning in the retail madness, omni-channel retailing, personalisation, retail management, retail organisations, Retail technology, sales promotions & events, shop of the future, store experience


Here’s our latest top 10 posts…

Happy reading.


  • Time for consumer brands to find their ‘Meaning in the Retail Madness.’

    October 2, 2024
    in branding & visual communication, brave-words, disruptive retail, ethical retailing, meaning in the retail madness, new retail, product suppliers, retail, retail businesses, retail management, retail organisations, retail strategy, supply-chains, sustainability


  • Retailers walking ‘the Tight rope of Trust’ in their quest for customer loyalty.

    October 2, 2024
    in assortment structure planning, customer-engagement, disruptive retail, meaning in the retail madness, new retail, omni-channel retailing, product suppliers, recycling, retail, retail businesses, retail management, retail organisations, retail strategy, supply-chains, sustainability


  • The ‘Biggest Threat’ to the High Street is to try to keep it the same!

    October 2, 2024
    in disruptive retail, food & drink, high street planning, leisure & sport, meaning in the retail madness, new retail, omni-channel retailing, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, town centre planning


  • Why not “Wipe the Slate Green” when it comes to retail business rates reform?

    October 2, 2024
    in disruptive retail, high street planning, location strategy, meaning in the retail madness, omni-channel retailing, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, town centre planning


  • John Lewis: ‘Out-of-sight, out-of-mind!’

    October 2, 2024
    in branding & visual communication, customer service, high street planning, home, in-store services, location strategy, meaning in the retail madness, multi-category, omni-channel retailing, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, town centre planning


  • The ‘Passion Supply Chain’ delivering customer engagement and commercial success.

    October 2, 2024
    in branding & visual communication, brave-words, customer experience, customer service, customer-engagement, meaning in the retail madness, personalisation, product suppliers, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, store theatre, supply-chains, telling product stories


  • What makes a customer love a retailer? It is about keeping your promises!

    October 2, 2024
    in analytics, branding & visual communication, customer experience, customer service, customer-engagement, meaning in the retail madness, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience


  • eBay: First to sell the new story of second-hand

    October 2, 2024
    in accessories, branding & visual communication, brave-words, customer experience, disruptive retail, fashion accessories, ladies fashion, luxury, meaning in the retail madness, omni-channel retailing, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, social savvy, store experience, store theatre, supply-chains, sustainability


  • Charity Super.Mkt: ‘Cometh the hour, cometh the people!’

    October 2, 2024
    in brave-words, customer experience, disruptive retail, high street planning, ladies fashion, location strategy, meaning in the retail madness, new retail, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sales promotions & events, supply-chains, sustainability, town centre planning


  • Why Independent Retailers need to be Less Independent!

    October 2, 2024
    in branding & visual communication, customer experience, customer service, customer-engagement, health & beauty, high street planning, location strategy, meaning in the retail madness, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, store experience, sustainability

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