Lush: Creating Communities and always in Conversation

Lush: Creating Communities and always in Conversation Even those customers who would never consider crossing the threshold of a Lush store, never mind investing in a bath-bomb or a slice of specialist soap, are charmed and engaged by the customer experience they find. I’ve accompanied many clients and colleagues to stores and what astounds them is the life, energy and enthusiasm of the store teams. From a state of embarrassment,-

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Retail & the Circular Economy: Square Pegs in a Round Whole?

Retailers can learn from the Circular Economy by becoming communities and not just sequences of job functionality. Positive actions & interactions stimulate others. Waste is minimised. Waste of resources, products and of time. And the waste of people – their energy, goodwill, knowledge, ideas and enthusiasm. I have to say that the concept of the “Circular Economy” is a rather recent discovery to me. Perhaps not the philosophy and the-

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Pitch Perfect: Sports Direct Playing the Field

Pitch Perfect: Sports Direct Playing the Field If you want to see some clues as to what the new Mike Ashley House of Fraser might look like, then a good starting point are the new Sports Direct/USC/Flannels superstores. One of the latest is at Lakeside where a 10,000sqm sports and lifestyle experience has taken shape. The Mike Ashley’ jigsaw put together piece by piece. Recent years has seen a subtle-

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A Retail Dilemma: “No Business, No People!” or “No People, No Business!”

A Retail Dilemma: “No Business,  No People!” or “No People, No Business!”   Thanks to everyone who contributed to last week’s post on John Lewis and their approach to investment in the face of cost-cutting and delivering profit. One really important issue raised is a fundamental dilemma for current retail strategists. “No business, No People!” Of course, if there is no business then there will be no people, so every attempt must-

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Elvis & Kresse: Fighting Fashion Fire with Fire

Elvis & Kresse: Fighting Fashion Fire with Fire So much of the exciting retail scene of today is coming from people with a real passion. The passion is not necessarily for retail initially but comes as a natural evolution of a wider passion for a philosophy, for values and for life. Elvis & Kresse is one of those truly inspirational retail brands that you don’t come across every day. However,-

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From Foyles to Anthropology: The “Lure” of Eccentric retailing

From Foyles to Anthropology: The “Lure” of Eccentric retailing Last week, in a further example of market consolidation, the UK’s leading book retailer Waterstones bought up the Foyles bookstore business. This included the famous Charing Cross Road store, recently moved and re-furbished. The stories surrounding Foyles are no less than retail folklore. They help to explain its survival, the re-naissance of Waterstones and the revival of many independent book shops.-

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Digital Signage Summit 2018: Disrupting the Store Design Model

Tim Radley, presenting at the Digital Signage & Interactive Solutions Summit 8-45 a.m. – 24th September Radisson Blu Hotel, London Stansted https://digitalsignagesummit.co.uk   Looking forward to speaking at this very interesting summit on Digital Signage and the Store Experience. It’s a very relevant subject for retailers so hoping to set out the main issues, benefits and pitfalls with the opening presentation of the conference. Look forwards to see you there,-

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Let’s applaud John Lewis: Putting People over Profit

Let’s applaud John Lewis: Putting People over Profit   Let’s put this simply. Retail in the UK is undergoing destructive changes never seen before. There are less consumers with disposable income than previously. These customers prefer to buy online from Amazon and spend whatever else they can on experiences rather than possessions. Department stores are more at risk than most because their traditional model is focused on selling brands, most-

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Retail Metamorphosis: Lessons from Disruptive Lives

Retail Metamorphosis: Lessons from Disruptive Lives Hot on the heels of seeing the new John Lewis TV advert, here am I, watching a TV programme on caterpillars, butterflies and a variety of other creatures. And I’m thinking, as I ponder the challenges confronting the retail industry, that businesses would do well to learn a little from nature. A lesson in lifestyle From caterpillar to butterfly, the most common metamorphosis, the-

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Generous retailing: A little goes a long way!

Generous retailing: A little goes a long way! Take 2 petrol stations, located only 100 metres apart. Let’s say for example BP and Shell. They are both recently refurbished with spacious forecourts and shiny new stores. They both collaborate with recognised retailers appealing to a similar customer. Let’s also say Marks & Spencer & Waitrose. Their petrol prices are identical and matched daily. They both offer loyalty schemes both for-

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