Category: store experience
-
Is pureplay just a replay of retail’s oldest mistake? ‘Dumbing down retail to distribution domination!’
in assortment structure planning, customer experience, disruptive retail, internationalisation, ladies fashion, location strategy, meaning in the retail madness, new retail, omni-channel retailing, retail, retail businesses, retail management, retail organisations, retail strategy, social savvy, store experienceSo here we are, less than a couple of years after the peak of lockdown. Less than a couple of years after the stella rise of ecommerce market share, and the adoption of every app and touchpoint available to engage with digital retail and diverse home delivery services. So, here we now are, with some…
-
Gymshark: Coming down to physical earth with a bump
in branding & visual communication, brave-words, customer experience, customer-engagement, disruptive retail, leisure & sport, location strategy, meaning in the retail madness, new retail, omni-channel retailing, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, social savvy, store experience, store theatre, telling product stories, visual merchandisingI am a huge fan and advocate of Gymshark. The story behind the sportswear brand’s origins and its founder, Ben Francis, is inspiring. Everything I have ever read about his values and philosophy on leadership makes me believe that he is a compassionate, and motivational boss to work for. Above all Gymshark make excellent gym…
-
Exclusive Interview with Tim Radley: Visual merchandising & shop design
in assortment structure planning, customer experience, customer-engagement, disruptive retail, meaning in the retail madness, omni-channel retailing, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, space management, space planning, store experience, store layout, store operations, store theatre, telling product stories, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling Toolkit, VManalytics, windowsJoin Tim Radley, international retail specialist, and founder of VM-Unleashed, as he chats with Louise Lally about the future of visual merchandising, and the changing world of physical shop spaces for both large brands and small independent retailing. Please click on the image link below… In this interview Tim explains important areas that all retailers…
-
Introducing the London College of Fashion ‘Stars of the Future’ – Bad N Bare
My current collaboration with the London College of Fashion (LCF) has introduced me to the alumni of recently graduated students, now embarking on their own creative business journeys. The product of a variety of courses at LCF, their vision, knowledge and enthusiasm has been a true discovery for me. They are also an inspiration to…
-
Actually, what is a good retail experience?
in assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, meaning in the retail madness, new retail, retail, retail businesses, retail management, retail organisations, retail strategy, store experience, store layout, store operationsActually, what is a good retail experience?Listen to Tim Radley discussing ‘Customer Experiences’ on the Louise Lally podcast Please click the link below to follow the discussion… Retailing with Meaning Ep1 Store Concepts (podbean.com) ‘Experiential retailing’ is a term most often used to express extreme physical shop theatre, music, lights, bells & whistles. It has…
-
‘Authenticity, not Experience,’ will be the Saviour of the High Street
in customer experience, customer service, customer-engagement, disruptive retail, high street planning, in-store services, location strategy, meaning in the retail madness, new retail, omni-channel retailing, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, store experience, store theatre, town centre planningAuthenticity, not Experience, will be the Saviour of the High StreetListen to Tim Radley discussing ‘Experiential Retailing’ on the Louise Lally podcast Please click the link below to follow the discussion… LinkedIn In the constant, and often misguided, battle between online and bricks ‘n’ mortar retailing, the customer experience is often heralded as the physical…
-
‘Pulling the purse strings not the heart strings!’ M&S shop strategy is on the money
in assortment structure planning, disruptive retail, food & drink, high street planning, ladies fashion, location strategy, meaning in the retail madness, multi-category, new retail, omni-channel retailing, retail, retail businesses, retail management, retail organisations, retail strategy, space planning, store experience, store layout, town centre planning‘Pulling the purse strings not the heart strings!’ M&S shop strategy is on the money It is always sad to hear about store closures, but the plans for the M&S estate restructuring are based on ensuring its future as a vibrant retail leader, not as a desperate attempt to regain profitability. You would have to…
-
‘The Good Store’ – A product of the sustainable community
in accessories, customer-engagement, disruptive retail, fashion accessories, health & beauty, home, ladies fashion, meaning in the retail madness, menswear, multi-category, new retail, packaging, pop-up stores, product suppliers, recycling, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, store experience, supply-chains, sustainability, telling product stories‘The Good Store’ – A product of the sustainable community For those wishing to buy sustainably the problem of finding genuine brands takes time and commitment. The Good Store is a department store in central London that has curated 600sqm of space dedicated entirely to products made from recycled materials and upcycled into attractive things…
-
Is it right to celebrate beautiful retailing, from less than beautiful retailers?
in branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, meaning in the retail madness, new retail, personalisation, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, store theatre, sustainabilityIs it right to celebrate beautiful retailing, from less than beautiful retailers? This is a conundrum I consider every time I come across an amazing new shop, but from a business I prefer not to buy from. Can creativity be tainted by its retail context? In the same way that we are often told to…
-
Talking about ‘Experiential Retailing’ for SMEs with Startups.co.uk
in branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, impulse retailing, in-store services, meaning in the retail madness, new retail, personalisation, pop-up stores, product suppliers, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, social savvy, store experience, store layout, store operations, store theatre, visual merchandising, windowsVery pleased to have collaborated with Startups.co.uk on an article about Experiential retailing.Thanks to Helena Young, for inviting me to contribute. Of course, creating and delivering a good customer experience is so important for every retailer. But will it be the saviour of the high street, the knight in shining armour for independent retailers?Well, not necessarily! As…
Stay in touch with our…
’52 Steps to the Perfect Shop!’
weekly newsletter
For everyone looking to improve their physical shops,
or even thinking of opening their first pop-up or permanent shop,
we have written the ’52 Steps to the Perfect Shop!’ weekly newsletter, delivered direct to your inbox.
You too can have ‘The Perfect Shop’ by this time next year!