Category: customer service
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Is 2024 the year when being a “Worthy Retailer” is no longer enough?
in assortment structure planning, customer experience, customer service, disruptive retail, in-store services, meaning in the retail madness, new retail, omni-channel retailing, product suppliers, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, space management, space planning, supply-chains, sustainabilityThere are many examples, from politics to business, where those who were at the forefront of driving change failed to benefit from the arrival of those changes. New retailers, born from the ambition to create a world of sustainable shoppers and ethical businesses, have stood out from the traditional crowd of retail alternatives. Namely the…
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Is eBay and its ‘Luxury Exchange’ the new face of sustainable ownership?
in accessories, branding & visual communication, brave-words, customer service, disruptive retail, fashion accessories, footwear, in-store services, jewellery, ladies fashion, leisure & sport, location strategy, luxury, meaning in the retail madness, new retail, omni-channel retailing, personalisation, pop-up stores, recycling, renting, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, social savvy, supply-chains, sustainability, website excellence, windowsIs eBay and its ‘Luxury Exchange’ the new face of sustainable ownership? The recent initiative from eBay only to promote re-sell products for Black Friday has re-established the brand as a genuine and very significant player in the world of sustainable retailing. A market that is set to grow rapidly as a hybrid of reselling,…
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Discussing ‘Experiential Retailing’: Next – ‘The Smooth Operator’
in assortment structure planning, customer experience, customer service, fashion accessories, footwear, home, in-store services, kids fashion, ladies fashion, meaning in the retail madness, menswear, multi-category, omni-channel retailing, packaging, retail, retail businesses, retail management, retail organisations, retail strategy, store operations, supply-chainsListen to myself, Tim Radley, on the Louise Lally podcast, discussing the much vaunted but little understood concept of ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) The podcast features a discussion on Next, a highly successful mid-market clothing & home brand, but not one you would…
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Discussing ‘Experiential Retailing’: Hotel Chocolat – ‘Vertically Integrated Indulgence’
in assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, food & drink, impulse retailing, in-store services, meaning in the retail madness, new retail, omni-channel retailing, packaging, personalisation, product suppliers, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, social savvy, store experience, store operations, store theatre, supply-chains, sustainability, telling product stories, visual merchandisingListen to myself, Tim Radley, on the Louise Lally podcast, discussing the much vaunted but little understood concept of ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) The podcast features a discussion on Hotel Chocolat, a brand that not only transformed the ways to create, package and…
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Discussing ‘Experiential Retailing’: Dark Sugars – ‘Drama & theatre in Chocolate’
in branding & visual communication, brave-words, customer experience, customer service, customer-engagement, disruptive retail, food & drink, impulse retailing, in-store services, meaning in the retail madness, new retail, packaging, personalisation, retail, retail brand heritage, retail businesses, retail strategy, store experience, store theatre, visual merchandisingListen to myself, Tim Radley, on the Louise Lally podcast, discussing the much vaunted but little understood concept of ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) The podcast features a discussion on Dark Sugars, and its chocolate destination shop on Brick Lane, with its wonderful and…
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Discussing ‘Experiential Retailing’: Lush – ‘Nurturing Shiny Happy People’
in branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, health & beauty, impulse retailing, in-store services, meaning in the retail madness, new retail, omni-channel retailing, packaging, personalisation, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, store theatre, sustainabilityListen to myself, Tim Radley, on the Louise Lally podcast, discussing the future of physical shop concepts and omni-channel ‘Experiential Retailing!’ Join the free podcast now through this link…Retailing with Meaning Ep1 Store Concepts (podbean.com) The podcast features a discussion on Lush. I absolutely love taking people into Lush. My favourite shop is the one…
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Discussing Sustainability & Ethical Retailing: Timberland – ‘Local Responsibility’
in accessories, customer service, customer-engagement, disruptive retail, footwear, high street planning, internationalisation, leisure & sport, location strategy, meaning in the retail madness, new retail, recycling, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sustainability, town centre planningListen to myself, Tim Radley, on the Louise Lally podcast, discussing the world of retail sustainability, from diverse shopping channels, rental & second-hand resell, to on-demand manufacturing & the virtual inventory, and how sustainability, ethical governance and diversity are intrinsically linked. Join the free podcast now through this link…https://www.podbean.com/ew/pb-ua8ca-1307ed8 The podcast features a discussion on…
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Discover a ‘Five-Star Christmas: “Meaning in the Retail Madness”
in accessories, analytics, assortment structure planning, branding & visual communication, brave-words, customer experience, customer service, customer-engagement, disruptive retail, fashion accessories, food & drink, footwear, health & beauty, high street planning, home, impulse retailing, in-store services, internationalisation, jewellery, kids fashion, ladies fashion, leisure & sport, location strategy, luxury, meaning in the retail madness, menswear, multi-category, new retail, omni-channel retailing, packaging, personalisation, Pinterest Gallery, pop-up stores, product suppliers, recycling, renting, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sales promotions & events, social savvy, space management, space planning, store experience, store layout, store operations, store operations audits, store operations compliance, store theatre, store-videos, supply-chains, sustainability, technology & electrical, telling product stories, town centre planning, value retailing, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling Toolkit, VManalytics, website excellence, windows“An excellent read *****” “Valuable reference for anyone in retail *****” “This book is more relevant now than ever! *****” ‘Meaning in the Retail Madness’ explains how touchpoints have replaced channels, how linear supply chains will become circular, why assortments are increasingly virtual, how physical is turning to local, and why products and shops are…
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Exclusive Interview with Tim Radley: Retail People & today’s shopkeeper!
Join Tim Radley, international retail specialist, and founder of VM-Unleashed, as he chats with Louise Lally about the dynamic and evolving world of retail people, from boardrooms to stockrooms. Please click on the image link below… In this interview Tim explains important areas that all retailers should consider today as they re-organise their businesses, define…
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Actually, what is a good retail experience?
in assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, meaning in the retail madness, new retail, retail, retail businesses, retail management, retail organisations, retail strategy, store experience, store layout, store operationsActually, what is a good retail experience?Listen to Tim Radley discussing ‘Customer Experiences’ on the Louise Lally podcast Please click the link below to follow the discussion… Retailing with Meaning Ep1 Store Concepts (podbean.com) ‘Experiential retailing’ is a term most often used to express extreme physical shop theatre, music, lights, bells & whistles. It has…
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