Category: customer service
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Connect & Collect: John Lewis Airport Ambassador
in assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, impulse retailing, in-store services, jewellery, location strategy, multi-category, new retail, omni-channel retailing, Pinterest Gallery, retail, retail businesses, retail management, retail strategy, space planning, store experience, visual merchandisingJohn Lewis features heavily in the innovation accolades category, a pioneer in format development, developer of own brand and most noticeably in the omni-channel world at the vanguard of click and collect, next day delivery and a host of customer focused initiatives. It was then only a matter of travel time before the retailer brought…
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Automotivation: Rockar’s Super Highway Hyundai Boutique
in branding & visual communication, customer experience, customer service, customer-engagement, internationalisation, leisure & sport, personalisation, Pinterest Gallery, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store theatre, store-videos, telling product stories, visual merchandisingIn a sector well overdue for its service, a new arrival in the market is taking off the handbrake on retail innovation and hurtling headlong into the comfortably parked parade of traditional car show-rooms. See the image board: Click below: RetailMeaning Pinterest: An inspirational showcase of brand new, retro, and vintage shop designs, visual displays &…
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Tipple Point: A Storming Tea Cup
in accessories, assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, food & drink, impulse retailing, in-store services, packaging, personalisation, Pinterest Gallery, retail, retail businesses, retail strategy, store experience, store theatre, telling product stories, visual merchandisingIn the trend soaked streets of Shoreditch an avant garde angle on the traditional cup of tea is putting on the proverbial and literal kettle in anticipation of your next visit. Where Whittards once was, T2 is now the fresh from the tea fields’ package, adding its own individual flavour, refined to the taste of…
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Happy Anniversary: John Lewis Never Knowingly Undertold.
in branding & visual communication, customer experience, customer service, customer-engagement, high street planning, home, in-store services, ladies fashion, location strategy, luxury, menswear, multi-category, omni-channel retailing, Pinterest Gallery, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, social savvy, store experience, store theatre, visual merchandising, windowsPerfect timing as a noteable anniversary coincides with the best ever period for the UKs favourite retailer. As at home in the omni-channel world as it once was in its humble drapers shop the retailer goes from strength to strength breaking commercial thresholds and competitors hearts. To celebrate with style the flagship London store is…
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Brit Tops: Exemplorary Contemporary
Combining classic and contemporary thinking is what Burberry Brit is all about. In boutique basements explore the icons from bygones that helped make Burberry the powerhouse brand of today. Traditional Trench with a twist, cool and customisable by button and breast, by colour and collar, lining and length to suit the coolest trend or trend…
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New Home: West Comes East to be Part of the Furniture
Style travels well, and judging from the stunning arrival of West Elm on this side of the pond, the American home fashion retailer is about to make serious waves in the UK decor market. The essential elements have been transported safely with its distinctive high wall displays, blocked shelving, colour story chic and opulent ornaments…
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Gyroscopical; Chronological; Cosmonautical: Brilliant Breitling
in accessories, branding & visual communication, customer experience, customer service, customer-engagement, fashion accessories, in-store services, internationalisation, jewellery, luxury, packaging, personalisation, Pinterest Gallery, retail, retail strategy, space planning, store experience, store theatre, telling product stories, visual merchandisingTime waits for no-one, and Breitling have wasted no time at all in propelling itself to the forefront of watch design and manufacturing par excellence. Every face tells a story and Breitling communicates every story with style, with integrity and with a precision that complements the design of its watches perfectly. The new store environment…
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Crew Cut: Subtle Snapshot of What’s-in Store
Baited breath awaits the arrival of the much vaunted J Crew flagship store on Regent Street. However for the impatient and curious a subtle appetizer awaits amidst the stylish surroundings of Lambs Conduit, number thirty eight. In keeping with its history of opening specialist stores in its native New York the London store is a…
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One Seagull Makes an Evisu Summer: Hand Painted Pocket Poetry
The intimate environs of Boxpark create the perfect setting for the individual art of the exclusive denim brand. Obsessive in detail the manufacturer maintains its personalised proposition through the option of hand-painted pocket designs from its iconic seagull to a variety of signature signs. See the image board: Click below: RetailMeaning Pinterest: An inspirational showcase of…
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Cosmetic Changes: Original Icon Just Too Good to Eat
in assortment structure planning, branding & visual communication, customer experience, customer service, ethical retailing, health & beauty, impulse retailing, in-store services, packaging, personalisation, Pinterest Gallery, retail, retail brand heritage, retail businesses, retail strategy, sales promotions & events, store experience, store theatre, visual merchandisingBeauty may be skin deep but originality knows no bounds. If you think you know Lush then take another look. Firstly take a novel idea, then create beautiful and sensual soaps, toiletries and cosmetic combinations, mould them into the most exquisite and unusual shapes and colours, and present them in the most scrumptious delicatessen imaginable…
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