Category: customer experience
-
In today’s ‘Shop of the Future’ do you spread visual merchandising more thinly or indulge in its richness?
in branding & visual communication, brave-words, customer experience, customer service, customer-engagement, disruptive retail, fashion accessories, fast fashion, ladies fashion, meaning in the retail madness, menswear, new retail, omni-channel retailing, retail, retail businesses, retail management, retail organisations, shop of the future, space management, space planning, store experience, store layout, technology & electrical, visual merchandising, visual merchandising operations, vm operations, windowsVisual Merchandising, like any other function within a retail business is having to adapt in response to the paradigm shifts that are occurring in the industry. Those changes are becoming a revolution, not an evolution. What began with globalised supply chains, fast fashion, the advent of ecommerce, pureplay retail, has accelerated into social and rich…
-
Celebrating the healthcare sector. From ‘Good People’ into ‘Great Retailers’
in brave-words, customer experience, customer service, customer-engagement, disruptive retail, ethical retailing, food & drink, health & beauty, meaning in the retail madness, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, sustainabilityThe healthcare sector is indeed perfectly, and tantalisingly, positioned to satisfy the growing customer desire for products that improve physical and mental wellbeing, as well as bringing ‘meaning and integrity’ into the retail experience itself. So, it is my pleasure to be collaborating with Target Publishing Ltd on a regular new column for Health Food Business that…
-
Good customer experiences come in all shapes and sizes: Make sure they’re always in-stock!
in customer experience, customer service, customer-engagement, disruptive retail, impulse retailing, meaning in the retail madness, personalisation, retail, retail businesses, retail management, retail organisations, retail strategy, sales promotions & events, store experience, store operations, store theatre, visual merchandisingGood customer experiences come in all shapes and sizes: Make sure they’re always in-stock! Ask the customer, ask your colleagues, and ask yourself what is a ‘good customer experience?’ and you will automatically receive a myriad of answers…even from yourself. One of the popular answers will be a physical shop which has atmosphere, beautiful displays,…
-
Ben Francis, Gymshark and why ‘The physical world is a great place to do business!’
Gymshark – ‘The physical world is a great place to do business!’ As you may know, I am a great advocate of Gymshark and its founder Ben Francis. For those of you who are not familiar with either, Gymshark is now one of the leading gym wear brands in the world valued at over $1…
-
What makes a customer love a retailer? It is about keeping your promises!
Retail Week has published its annual list of the most-loved retailers in the UK. Interestingly if you are looking for big picture trends relating to product sectors, or types of retailers, you will struggle to discover any conclusive findings. Understandably retailers that deliver low prices are very well represented in the cost-of-living climate, but by…
-
Charity Super.Mkt: ‘Cometh the hour, cometh the people!’
in brave-words, customer experience, disruptive retail, high street planning, ladies fashion, location strategy, meaning in the retail madness, new retail, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sales promotions & events, supply-chains, sustainability, town centre planningFollowers of sustainable fashion cannot have avoided the opening of the first multi-charity department store, at the Brent Cross shopping centre, in North London. Ten charities are represented in the store, including Age UK, Cancer Research, Shelter and Traid. It has opened to much fanfare in a former TopShop unit and is not just remarkable…
-
Why Independent Retailers need to be Less Independent!
in branding & visual communication, customer experience, customer service, customer-engagement, health & beauty, high street planning, location strategy, meaning in the retail madness, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, store experience, sustainabilityIt was my great pleasure to be the guest of Health Stores Ireland, at their “Putting Our Best Foot Forward” gathering, in Shannon last weekend. The health store sector is perfectly placed to grow and flourish in a world where consumers are increasingly looking to be more proactive in their health, wellbeing, fitness, and mindfulness.…
Our weekly newsletter
For everyone looking to improve themselves as retail professionals, entrepreneurs & shopkeepers.
Join over 11,000 followers & connections enjoying our posts!