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The ‘ZtoA’ of Retail Disruption blog

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Search the largest retail specific blog on the web with an archive of over 650 posts.

Discover retail thought leadership, new concepts & retail innovation, best practice insights on retail strategy, customer experience, merchandising operations, latest trends on rental, re-sell, upsell and every corner of circularity.


Welcome to our headlines & highlights

  • Beware…’Traditional retailers are ‘losing face’ with the customer.’

    Beware…’Traditional retailers are ‘losing face’ with the customer.’

    Extracts from Tim Radley’s 5-star book… ‘Meaning in the Retail Madness’ How to become an Essential Retailer. The single physical channel was relatively easy for retailers to control. At the very least they knew where, and roughly when, they were going to ‘come into contact’ with the customer. And they knew it was on their patch. […]

    Read more…

    May 9, 2025
    in customer experience, customer service, customer-engagement, disruptive retail, home delivery, logistics and distribution, meaning in the retail madness, omni-channel retailing, rapid delivery, retail businesses, retail management, retail organisations, retail strategy, Retail technology


Stay in touch with our…

’52 Steps to the Perfect Shop!’
weekly newsletter

For everyone looking to improve their physical shops,
or even thinking of opening their first pop-up or permanent shop,
we have written the ’52 Steps to the Perfect Shop!’ weekly newsletter, delivered direct to your inbox.

You too can have ‘The Perfect Shop’ by this time next year!

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  • Discover…’The new landscape for retail business communities.’

    Discover…’The new landscape for retail business communities.’

    Extracts from Tim Radley’s 5-star book… ‘Meaning in the Retail Madness’ How to become an Essential Retailer. If we were retail tourists, planning a ‘grand tour’ of a best practice retail organization, then the itinerary we would plan today would be very different from the schedule we would have travelled even ten years ago. In […]

    Read more…

    May 9, 2025
    in assortment structure planning, disruptive retail, location strategy, new retail, omni-channel retailing, product development, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store operations


  • Ensure…’Retail relationships are not just technology.’

    Ensure…’Retail relationships are not just technology.’

    Extracts from Tim Radley’s 5-star book… ‘Meaning in the Retail Madness’ How to become an Essential Retailer. In the digital-first world, it is easy to get lost in the truly incredible capabilities and applications of technology. It is easy to think that technology holds the answers to everything. It certainly holds the answer to the […]

    Read more…

    in AI, customer experience, customer service, customer-engagement, disruptive retail, in-store services, meaning in the retail madness, omni-channel retailing, personalisation, retail management, retail organisations, Retail technology, sales promotions & events, shop of the future, store experience


Here’s our latest top 10 posts…

Happy reading.


  • No.07: ‘Products are not born equal, so don’t buy & display them as though they are!’ – 52 Steps to the Perfect Shop

    April 23, 2025
    in assortment structure planning, customer experience, fashion, impulse retailing, product development, retail, retail management, retail strategy, shop of the future, space management, space planning, store experience, store layout, store operations, store operations compliance, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling Toolkit, VManalytics


  • Vans West End: Owning & creating a customer destination

    February 4, 2025
    in branding & visual communication, customer experience, customer-engagement, disruptive retail, footwear, in-store services, internationalisation, leisure & sport, location strategy, new retail, product development, retail, retail brand heritage, retail businesses, retail strategy, shop of the future, space management, space planning, store experience, store layout, store theatre, visual merchandising


  • Finisterre: Owning a responsibility to protect and share the ocean.

    February 3, 2025
    in branding & visual communication, customer service, customer-engagement, disruptive retail, ethical retailing, fabrics, in-store services, leisure & sport, meaning in the retail madness, pre-loved, product development, re-sell, recycling, renting, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, secondhand, shop of the future, store experience, store theatre, supply-chains, sustainability


  • Uniqlo: ‘Now a luxury that none of us can afford to ignore!’

    February 5, 2025
    in assortment structure planning, customer-engagement, fabrics, fashion, ladies fashion, luxury, menswear, product development, retail, retail businesses, retail strategy, supply-chains, telling product stories, value retailing


  • No.06: Transforming ‘Linear Metres’ into ‘Product Story Blocks’ – 52 Steps to the Perfect Shop

    April 23, 2025
    in analytics, assortment structure planning, customer experience, customer-engagement, multi-category, retail, retail management, retail organisations, space management, space planning, store experience, store layout, store operations, supply-chains, telling product stories, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling Toolkit, VManalytics


  • ‘Making the most of the winter blues?’ IKEA have it in the bag!

    in assortment structure planning, branding & visual communication, customer experience, customer-engagement, disruptive retail, food & drink, home, in-store services, internationalisation, location strategy, packaging, personalisation, pop-up stores, retail brand heritage, retail businesses, retail management, retail strategy, sales promotions & events, shop of the future, store experience, store theatre, telling product stories, town centre planning, visual merchandising, windows


  • To achieve the ‘Healthier Planet’ we crave, will we all need to suffer an ‘Unhealthier Economy?’

    in disruptive retail, ethical retailing, fast fashion, high street planning, ladies fashion, meaning in the retail madness, new retail, pre-loved, product suppliers, re-sell, recycling, retail, retail businesses, retail organisations, retail strategy, secondhand, supply-chains, sustainability, town centre planning


  • No.05: Introducing the beauty of linear metres into your space planning – 52 Steps to the Perfect Shop

    April 23, 2025
    in analytics, assortment structure planning, customer experience, high street planning, multi-category, omni-channel retailing, retail, retail businesses, retail management, retail strategy, shop of the future, space management, space planning, store layout, store operations, store operations compliance, visual merchandising, visual merchandising operations, vm compliance, vm operations, VM Selling Toolkit, VManalytics


  • Brompton bikes back-peddling through the turmoil of Supply & Demand!

    January 21, 2025
    in assortment structure planning, internationalisation, leisure & sport, omni-channel retailing, product suppliers, retail, retail businesses, retail management, retail organisations, retail strategy, supply-chains


  • Will it be complex evidence or trusted witnesses that change the verdict of fast-fashion consumers?

    in analytics, brave-words, disruptive retail, ethical retailing, fast fashion, internationalisation, meaning in the retail madness, product suppliers, recycling, retail, retail businesses, retail management, retail organisations, retail strategy, supply-chains, sustainability

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