Selfridges Designer Street Room: VMUnleashed “Strategies behind the Scenes”

Strategies behind the scenes: “Plan experiences, not assortments” For several years Selfridges strategy has been to create flexible and dynamic spaces. Each space is a complete concept. Built around the assortment it includes the music, installations, fixtures and fittings. Down to display techniques and up to showcase features such as the Skate Bowl. The spaces are customer focused “end-use” propositions such as the Designer Street Room or Body Zone. They are complete-

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Waterstones Social Club: Actions Speak Louder than Words

Yet another survey was published last week showing how the number of closing retail stores on the high streets of the UK significantly outweighs those opening. Sad as that is, it’s no surprise to anyone in the current omnichannel climate. What is surprising is that the store category with the healthiest number of openings, compared to closures, is bookstores. A decade ago the mere thought that bookstores would be leading-

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Selfridges Designer Street Room: A Pavement Perspective

As you’d expect there’s been a bit of a media blitz surrounding the appearance of a Skate Bowl in the middle of Selfridges flagship store on Oxford Street. Never one to shy away from innovation it is nonetheless a refreshing story, a positive spin on the department store sector. Whilst the Skate Bowl is sensational in concept and delivery, it is part of a wider departmental concept, which is the-

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Incredible Universe: “Welcome to the Global Shopping Mall”

Tim Radley speaking at the PLUGin event – “Welcome to the Global Shopping Mall – future of E-commerce and Retail” 31st October 2018: 6-30 to 8-30 pm Central Working Victoria, 25 Eccleston Place, London. SW1W 9NF For more information and to book: https://www.eventbrite.com/e/plugin-welcome-to-the-global-shopping-mall-future-of-e-commerce-and-retail-tickets-51031747330?aff=ebdshpsearchautocomplete   Those, with a longer retail tooth, will remember an extreme retail concept from the 1990s called Incredible Universe. At 17,000 sqm it was a retail heavyweight,-

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The Consumer is Dead: Long live the Retailer Community

The Consumer is Dead: Long live the Retailer Community Consumer is such a terrible way to describe the people who come into our stores and spend money with us. It’s equally inappropriate and impersonal even for those who never dare to darken our doorways. Consuming is a process of devouring without consideration.  Power stations devour fossil fuels. Blue Whales devour plankton indiscriminately. Ultimately consuming is only about necessity. Consumers of-

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Amazon 4-Star: When Online Retail Hits a Bricks ‘n’ Mortar Wall

Amazon 4-Star: When Online Retail Hits a Bricks ‘n’ Mortar Wall I’m a great admirer of Amazon. So, let’s move away from the nonsense that Amazon is killing retail. Amazon is a retailer and is leading a retail transformation. It may not be founded on designing, producing and selling its own products (although that is gathering irresistible momentum) but it is no less a retailer than Toys R Us, or-

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Lush: Creating Communities and always in Conversation

Lush: Creating Communities and always in Conversation Even those customers who would never consider crossing the threshold of a Lush store, never mind investing in a bath-bomb or a slice of specialist soap, are charmed and engaged by the customer experience they find. I’ve accompanied many clients and colleagues to stores and what astounds them is the life, energy and enthusiasm of the store teams. From a state of embarrassment,-

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Retail & the Circular Economy: Square Pegs in a Round Whole?

Retailers can learn from the Circular Economy by becoming communities and not just sequences of job functionality. Positive actions & interactions stimulate others. Waste is minimised. Waste of resources, products and of time. And the waste of people – their energy, goodwill, knowledge, ideas and enthusiasm. I have to say that the concept of the “Circular Economy” is a rather recent discovery to me. Perhaps not the philosophy and the-

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Pitch Perfect: Sports Direct Playing the Field

Pitch Perfect: Sports Direct Playing the Field If you want to see some clues as to what the new Mike Ashley House of Fraser might look like, then a good starting point are the new Sports Direct/USC/Flannels superstores. One of the latest is at Lakeside where a 10,000sqm sports and lifestyle experience has taken shape. The Mike Ashley’ jigsaw put together piece by piece. Recent years has seen a subtle-

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A Retail Dilemma: “No Business, No People!” or “No People, No Business!”

A Retail Dilemma: “No Business,  No People!” or “No People, No Business!”   Thanks to everyone who contributed to last week’s post on John Lewis and their approach to investment in the face of cost-cutting and delivering profit. One really important issue raised is a fundamental dilemma for current retail strategists. “No business, No People!” Of course, if there is no business then there will be no people, so every attempt must-

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