Category: Uncategorized
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Many retail businesses are built on the assumption that, in the big picture, nothing really changes that much. Is yours?
In my experience, the main reason why retail organisations and processes become unwieldy and inefficient is because the businesses themselves are not built for change. Retail businesses do not have a great history of being built for change. It may seem strange to say that of an industry that is seen as being so dynamic,…
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Merry Christmas & a huge Thank You!
I would simply like to say ‘Thank you’ to everyone who has connected, reacted and engaged with me, during 2022. Retail more than ever is about ‘Communities!’ Communities of like minded-people, and some with differing opinions, but who all educate & stimulate each other to increase the depth and richness of our understanding of this…
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Highly Decorated: Orla Kiely Home for Heroes
Whether you know the name, the un-missable, unmistakable signature leaf pattern of Orla Kiely runs rampantly through most people’s lives like a real life creeper casting its colours and shapes on everything from stationery to lamp shades, from linen to laptop cases. The pattern evokes in its simplicity the sunny retro days of seventies consumerism…
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How Much of your Retail Space should be Allocated to your Staff?
Retail professionals are under extreme pressure to deliver what they always have, but now in a retail landscape that is being transformed by changing customer behaviour and a migration of retail sales to e-commerce, questions that have never had to be faced before are now becoming uncomfortably relevant… I have witnessed some unseemly “scraps”…
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VM & Display Show: “The Commercial Context for Creativity”
It was a pleasure yesterday to be speaking at the VM& Display Show in London. Many thanks to all indeed for pulling yourselves out of the beautiful sunshine and coming along to listen to me. The show itself was full of innovative and creative businesses displaying everything retailers could wish for from the latest lighting…
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“Retail is Performance Theatre – Twas it not always so?”
I thought it time to write something about the issue of theatre in retail. This has been stimulated by the news that John Lewis has had all its sales personnel at its new White City store personally trained by a drama academy. Once again hats off to John Lewis for this initiative, one of…
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Tim Radley at the “Placemaking Strategy Conference 2017”
The “Retail Strategy Planning & Physical Store Delivery” Workshop. Tim Radley, will be speaking and addressing specific retail planning problems and questions at the…”Placemaking Strategy Conference”Nottingham Conference Centre. For placemaking managers, city councillors, BID Directors, town planners and all those responsible for the regeneration of town centres & high streets – the simple truth of a…
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Where is the proof for confident investment in retail store improvements and new initiatives?
Let’s face it any changes to our stores are investments. Some initiatives are clearly more of a financial investment with definite budgets and costs, but in times were retail teams are lean and schedules already full of essential tasks then sometimes investment in time, hours, days and weeks to develop and deliver something new in…
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Is your evolving assortment making visual merchandising difficult?
Is the product range you are selling changing and expanding? Are the principles and guidelines you use to display becoming unworkable? Many brands and retailers are widening and deepening assortments in order to maximise sales opportunities from both their loyal customers, as well as to attract new customers. It makes financial sense: 43 percent…
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Breaking the Mould: Camper’s Creative Footprint
Original DNA, the USP of Camper, pervades every inch of the customers’ experience, maximising every foot with fun and flamboyance. Step into Serrano to see the retailer cleverly communicate both democracy of choice as well as the celebration of the individual that earmarks the timeless Pelotas, the ingenious Twins, as milestones on Camper’s road…
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