Category: disruptive retail
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Time for consumer brands to find their ‘Meaning in the Retail Madness.’
Time for consumer retail brands to find their ‘Meaning in the Retail Madness.’ It would be fair to say that the retail industry has lost its way over recent years. In my own work, I have become increasingly disillusioned with the strategies and operational practices of businesses that have grown to ‘love volumes over value’…
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Retailers walking ‘the Tight rope of Trust’ in their quest for customer loyalty.
Retailers walking ‘the Tight rope of Trust’ in their quest for customer loyalty. Interesting to hear that Frasers, which has evolved out of the Sports Direct brand, is planning to launch a loyalty club and subscription. It hopes to emulate the likes of Amazon Prime. Amazon has an enviable stable of content and benefits that…
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The ‘Biggest Threat’ to the High Street is to try to keep it the same!
in disruptive retail, food & drink, high street planning, leisure & sport, meaning in the retail madness, new retail, omni-channel retailing, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, town centre planningThe ‘Biggest Threat’ to the High Street is to try to keep it the same! I am often asked, ‘What are the biggest threats to the High Street?’ I am asked by multiples who are trying to work out whether their current and future strategy and investment in town centres is correct, and by new…
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Why not “Wipe the Slate Green” when it comes to retail business rates reform?
Why not “Wipe the Slate Green” when it comes to retail business rates reform? It is common consensus that the UK retail business rates system is broken. It is unfair and inappropriate for this omnichannel world. However much of the dialogue on reform has revolved around the ‘battle between channels.’ Does it not seem equally…
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eBay: First to sell the new story of second-hand
in accessories, branding & visual communication, brave-words, customer experience, disruptive retail, fashion accessories, ladies fashion, luxury, meaning in the retail madness, omni-channel retailing, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, social savvy, store experience, store theatre, supply-chains, sustainabilityOnce again, I find myself agreeing with Murray Lambell, UK general manager at eBay. Not only with his words and insights, but with the actions that eBay are taking towards operating and flourishing in a better and more sustainable retail future. Last year eBay promoted only re-sell products for Black Friday, opened a Luxury Exchange to verify…
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Charity Super.Mkt: ‘Cometh the hour, cometh the people!’
in brave-words, customer experience, disruptive retail, high street planning, ladies fashion, location strategy, meaning in the retail madness, new retail, pop-up stores, recycling, renting, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sales promotions & events, supply-chains, sustainability, town centre planningFollowers of sustainable fashion cannot have avoided the opening of the first multi-charity department store, at the Brent Cross shopping centre, in North London. Ten charities are represented in the store, including Age UK, Cancer Research, Shelter and Traid. It has opened to much fanfare in a former TopShop unit and is not just remarkable…
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Why Local Shopkeepers have more ‘Retail Intelligence’ than retail multiples!
Disruptive pureplay retailers have brought about an essential change to traditional business structures and processes. Well, ones that have watched and have quickly learned themselves. Best practice retail businesses now put the customer and customer data at the heart of the business. Customer centric & data centric. Everyday processes and new initiatives begin and end…
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How ‘Passion Supply Chains’ enable Local Independent Retailers to compete commercially and win!
in assortment structure planning, customer experience, customer service, customer-engagement, disruptive retail, food & drink, health & beauty, meaning in the retail madness, new retail, packaging, product suppliers, retail brand heritage, retail businesses, retail management, retail organisations, space planning, store experience, store operations, supply-chains, sustainability, telling product storiesI’m often asked how small independent retailers can compete against the scale efficiencies and operational expertise of larger chains. There are in fact, many ways, but always my first answer is about being authentic, about generating a unique passion. That ‘passion’ must be genuine. It needs to be engaging and infectious. And that can only…
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Keep your ‘Retail Feet’ firmly on the Ground. Physical is back with a vengeance!
in assortment structure planning, branding & visual communication, customer experience, customer service, customer-engagement, disruptive retail, high street planning, location strategy, meaning in the retail madness, new retail, omni-channel retailing, personalisation, retail, retail businesses, retail management, retail organisations, retail strategy, retail-regeneration, sales promotions & events, social savvy, store experience, store operations, store theatre, town centre planning, value retailing, website excellenceIt’s the time of year when the Christmas period sales results come in, and the assessment of winners and loses takes place. My own Top 5 conclusions… The top of Retail Week’s ‘Christmas trading 2022 league table’ has a strangely familiar feel to it, featuring the likes of JDSports, Greggs, Next, B&M, Sainsburys and Tesco.…
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What can ‘we hardened retail professionals’ learn from the students at the London College of Fashion?
in branding & visual communication, customer experience, disruptive retail, fashion accessories, footwear, kids fashion, ladies fashion, luxury, meaning in the retail madness, menswear, new retail, omni-channel retailing, pop-up stores, product suppliers, recycling, renting, retail, retail brand heritage, retail businesses, retail management, retail organisations, retail strategy, store experience, store theatre, sustainability, telling product storiesMy collaborative project with the London College of Fashion has come to an end, for this year at least. Sad to say goodbye for now, but what an amazing and rewarding experience for everyone. The student’s final presentations were professional and polished. I can honestly say that I have sat through far worse presentations from…
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