Tag: john lewis
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A Retail Dilemma: “No Business, No People!” or “No People, No Business!”
A Retail Dilemma: “No Business, No People!” or “No People, No Business!” Thanks to everyone who contributed to last week’s post on John Lewis and their approach to investment in the face of cost-cutting and delivering profit. One really important issue raised is a fundamental dilemma for current retail strategists. “No business, No People!” Of course,…
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John Lewis: What’s in a logo?
So, John Lewis has dramatically unveiled to the world the delivery of its new strategy. A variety of channels, most noticeably a glorious new TV advert, bring to life the retailer’s desire to create an unparalleled customer experience based on its services and the historical strength of its people – or partners. As part…
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John Lewis: The Revolutionary “Loved & Found”
Still my retail highlight of the year for many reasons was to see the opening of the new John Lewis at the Westfield London extension. But whilst the popular headlines latched onto the innovative and original idea to train the store personnel with actors so as to be able to engage and sell more successfully,…
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Westfield London: New footprints in Experiential Retailing
Fresh back from viewing the advance guard at the extension to the Westfield London centre in White City. It is already impressive and will be spectacular, I have no doubt, when all the stores are open in a month or two. What you see in the first openings from retailers such as Lush, White Company, West…
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Pop-Up for Tea: Tasteful Treats from a world of Wedgwood
A mere meander from the horticultural highlights of the Chelsea flower show is a marriage made in heritage heaven between Wedgwood and John Lewis. Just a few steps into the foyer of Peter Jones in Sloane Square is a land of serene ceramics and tasteful elegance, a month-long pop-up experience that turns tasteful into…
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Sitting Pretty: John Lewis gets Materialistic
Sitting Pretty on the crest of the omni-channel retail wave John Lewis continues to be a master at combining the strengths of the past with the opportunities of the future. Sometimes exemplified on a substantial scale as in the mammoth overhaul of its operational structure for cross-channel availability and delivery, sometimes seen through delicate…
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John Lewis “over the moon” about Christmas!
Well, you’re going to see this a million times before the man in the red robes makes his way down your chimney this year. Like it or not its up to you, and as with all good things that make friends and build loyalty it will equally develop enemies on the less sentimental side of…
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Why do retailers use consultants?
in brave-wordsIn many areas of our everyday lives we seek the expertise of others to keep ourselves healthy, to maximize our investments, to make us beautiful and attractive and to find the best holidays and leisure destinations. Whilst we acknowledge some degree of personal knowledge in these areas the value of the “consultant” is that…
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VM&RD: “What’s The Future of Visual Merchandising?” Part 3 “Education or Compliance?”
An article by Tim Radley in India’s VM&RD Magazine Extracted from the article on “What is the Future for Visual Merchandising?” a first collaboration with VM&SD Magazine, India’s only magazine to focus on all aspects of retail design and visual merchandising in the context of branded shopping environment. “What is the future for visual merchandising? Part 3…
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Connect & Collect: John Lewis Airport Ambassador
The rebuilt terminal 2 at Heathrow airport has many benefits beyond the bright new environment, faster check-in, streamlined security processes and state of the art facilities. New and refreshed formats abound in both food and retail, and amongst the dazzling displays and illuminated logos one brand shines brightly for the first time in the airport…
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