Category: customer-engagement
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Italian Export: Satisfying the Appetite for Eataly
Italian cuisine has always travelled well, but its global reach and reputation has been taken to new levels of excellence by the Eataly concept, combining its prestigious packaged products and finest fresh fayre with a variety of eateries from formal restaurants, to pizzerias and casual coffee bars. From New York to the New East it continues…
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“10 ways to make more money…No.9 Add Value! Be Special!”
Come and listen to Tim Radley speaking at the Retail Design Expo Olympia, London No. 9 ““Add value! Be special!” “Value” is subjective and driven by emotions as opposed to “Price” which is objective and pragmatic. The desire to buy in all cases is driven by the perception of value and not by price.…
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“Making the most of what Retailers’ have!” The 3 P’s – product, places & people.
After another turbulent week on the world’s stock markets and a refocus on the uncertain economic horizons ahead, purse strings are inevitably drawn ever more tightly around the already tied arms of retail bosses and managers. Restricted investment in the new, leaves the only other alternative – “to make the most of what retailers…
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Kiehl’s University: Skeletons Alive and Kicking
Swimming against the trend tide of sterile store environments of purity and prepared perfection Kiehl’s comes out all glamour guns blazing in a dynamic and inspiring store concept in the pulsing heart of Chicago’s Michigan Avenue. Never a brand for understatement Kiehl’s has however largely adhered to the established etiquette of sterility with its…
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Automotivation: Rockar’s Super Highway Hyundai Boutique
In a sector well overdue for its service, a new arrival in the market is taking off the handbrake on retail innovation and hurtling headlong into the comfortably parked parade of traditional car show-rooms. In partnership with Hyundai, no slouch off the starting blocks itself, the Rockar dealership has introduced its first omni-channel experience…
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Deadly Seduction: Oiling the Sabon Wheels of Success
Bringing your product to life, particularly when its inspiration lays literally in the world’s deadest sea, is an essential for oiling the wheels of success of any toiletries retailer, and entering any Sabon store is certainly an assault on the senses. With truly international inspiration two Israeli brothers combined Aboriginal ingredients and processes with…
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Rock ‘n’ Roll Renovatos: A Fashionista Fanfare
John Varvatos, with its synonymous synergy between fashion and rock and roll, replicates its Bowery NYC formula in the more sedate streets of Central London. Conduit Street adjacent to Regent Street is the venue of choice for a three floor flagship store combining all the elements of the US menswear designer’s collection, from lofty formal…
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Personally Speaking: Anthropology for the People
By name and now by nature, Anthropology is a retailer for the people. There may be more commercially obvious operators who adorn their assortment with monograms and a monotony of namesakes but Anthropology is carefully personalising its parchment, customising its cushions whilst maintaining its decidedly desirable approach to product design and display. It’s beautifully…
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Monty’s Dancing Den: A Penguin Powered John Lewis
You would have had to have been, appropriately enough, buried head first in the snows of Antarctica not to have noticed that the John Lewis Christmas icon is a penguin. To be accurate he is an Adelie penguin and his name is Monty. He has been the star of the retailer’s Christmas advertising campaign…
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Vintage Vittles: Albion Cutting the Mustard in Classic Cooking
Stepping back in time ironically, but most commonly, costs more than staying in the present. The price we pay for authentic experiences, retro bistro and vintage vittles’ sets the tills ringing but the hearts racing for those who remember the taciturn times when basic cuisine was well, basically cuisine. The Albion café come restaurant…
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