Online retailing is becoming ‘expert in ‘selling’ but forgetting ‘how to give’

Online retailing is becoming ‘expert in ‘selling’ but forgetting ‘how to give’ I am sure I am not the only one to have been disappointed and disgusted at the condition of some products that arrive on my doorstep, from online retailers. My latest experience was the receipt of some ladies coats from one of the largest online fashion specialists. A business whose strategy I have up until now admired. The-