Organisational Structure
Retail organisations are moving away from rigid,
hierarchical structures to intelligent data-centric businesses.
“A balanced hierarchy leads to a single motivated workforce.”
The Customer focused organisational structure
The customer focused organisational structure not only puts the customer at the heart of the business, but also the workforce. It is people focused from top to bottom. From whichever direction you want to consider. In many ways, it is beyond hierarchies. The only dominant party is the customer.
Departments are fully integrated because they are guided by the same customer intelligence inputs, and conclusions, and by the same principles and objectives.
•“Find out what the customer wants”
•“Create & deliver what the customer wants”
•“Plan and manage what the customer wants”
•“Deliver when and where the customer wants”
‘Traditional processes were designed only for a business to work in a linear way.’
From linear processes to ‘lateral process loops.’
The development of lateral process loops ensures that the inputs and outputs of processes are well-informed, correct and coordinated. We need to develop the ‘intelligence input curve’ and the ‘retail input curve.’
Process loops can take any shape or form. They can cover whole departments or be limited to a detail on a single product.
“The balanced business funnel will give you the three key attributes for success – stability, flexibility & agility.”
The Retail Business Funnel
‘The journey to being a perpetual retailer’ takes us on a path through propositions, organisational structures, process flows, functional teams, support teams, innovations teams, and external collaborators, all bound together within a dynamic business model which is digital-first.
Build from solid foundations, which are balanced and stable, yet still allow for movement in the future. Construct retail function resources and processes that work efficiently, with the flexibility to change and evolve in response to commercial opportunities. Ensure that dynamic actions can be taken to improve, enrich and expand the business in new directions.
“In today’s retail world, it is not the doing that is the problem, it is the knowing what to do!”
eLearning courses & training from RETAILMEANING helps you to make the right decisions, and take the right actions, for you and your business.
A summary of our services.
Every retail business, businessman, entrepreneur and shopkeeper is different.
Every client project and collaboration we plan and deliver is different.
Study the menu of our services and if you can’t find what you want, then we will prepare something just for you.
let’s cook something up together
Our client pledge
To make every team member and colleague a ‘better’ retailer,
and to leave a permanent and positive legacy in every client business.
Let’s do something great together.
Newsletter
’52 Steps to the Perfect Shop!’ weekly newsletter
For everyone looking to improve their physical shops,
or even thinking of opening their first pop-up or permanent shop,
we have written the ’52 Steps to the Perfect Shop!’ weekly newsletter, delivered direct to your inbox.
You too can have ‘The Perfect Shop’ by this time next year!