Tim Radley, retail specialist & author
I’m a retail specialist based near London, and bring to the table 30 years of being young in the industry.
My work with retail companies has spanned a wide variety of strategic and operational projects, including back-end product development to front-end customer experience, and most things in-between. My role has always been to introduce ‘new’ retail thinking and processes, so improving both the financial performance KPIs, and the human experiences of retail businesses. of course, this has never been as important, as it is now.
It has been my great fortune to have worked across the world of retail from Europe and Asia to South America and the US, which has confirmed my view that retail people and customers are all ‘cut from the same cloth,’ yet are as diverse and wonderfully individual as the list of people I have worked with suggests.
My new book: ‘Meaning in the Retail Madness’
‘Meaning in the Retail Madness’ is therefore a book written for these unprecedented retail times. It aims to meet the need for innovative retail thinking, and satisfy the appetite for answers to new and complex issues.
The book describes how retail channels will become touchpoints; how linear supply chains will be circular. It explains why assortments are becoming virtual, how physical is turning to local, why products and shops are not necessarily made for, or meant for, each other any longer.
It supplies a blueprint for the new agile retail organisation, its employees, and its processes, revealing how businesses must combine people with technology, generate commercial sales through sustainability, stimulate customer loyalty through ethical behaviour, and achieve profit without profiteering.
In our world of retailing, without a story we all have nothing to say, and so this is my story. I hope you enjoy it and look forward to hearing yours.
Published September 2021. Available Amazon and everywhere else
An International Reputation:
As a popular and well-regarded speaker I present at retail conferences across the globe and regularly appear at the Retail Design Expo in London, the VM & Design show. I have spoken at In-Store Asia, the largest retail conference and trade fair in the Indian sub-continent, and I am also a judge on the VM&RD Retail Design Awards panel for Asia. I have also advised the LCF (London College of Fashion) on retail course content and structure.
As a retail specialist, I have contributed many articles for a variety of magazines and radio features, discussing retail issues as varied as the “Omnichannel Store of the Future” to the “Saving of the High Street.”
‘Shop of the Future’ retail specialist
Still making my living from retail projects for a variety of international clients, the world of Zoom and the shockwaves of the COVID pandemic seem to have only temporarily suppressed the appetite for workshops and project work.
Indeed, the uncertainties of the market, the unpredictability of the customer, and the perpetual impact of new technologies and touchpoints have increased the clamor for trusted advice and support from the established retail specialists. The combination of retail experience and a vision for the opportunities of the future mean that it is no coincidence that my most popular project of recent years continues to be the ‘Shop of the Future.’ Providing both a strategic vision and implementation support.
Your ‘helping hand.’
You will find more detailed information about workshops and retail projects across this website. It’s been my pleasure to have worked with a wide variety of retailers and brands and I’m happy to say that when I occasionally bump into any of the people I’ve worked with, we are still genuinely very much on speaking terms.
And while you’re hear, why not take a look at how I work with individual retail executives with personal training and bespoke support.
If you want to start the ‘retail project’ ball rolling then please get in touch and I will be happy to share with you some typical project templates, schedules, costs, and case studies. If we decide together that you could do with a helping hand, be assured that my assistance will be appropriate, workable, collaborative, affordable and achieve the goals you require.
Thank you for taking the time to get this far. It’s been my pleasure.
In the meantime…
In the meantime, if you’d like to read my book to understand where I’m coming from, then that’s an excellent idea.
It is hot off the press for 2021.
Published as POD (printed on demand) from September across Amazon and all major book retailers.
To understand the importance of brand communication and customer relationships I would recommend the sections in ‘The life and times of the Essential Retailer’ because they cover the different levels of connection with customers, which are basic, advanced, and ultimate. Also why the best relationships are those that change with the customer and always speak with relevance.
Download and read some extracts from ‘Meaning in the Retail Madness’
Enjoy your read.